I decided to do another live chat this morning:
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Paul xxx: I bought a ticket for the Dream Theater concert on October 30, 2021 at the Microsoft Theater in Los Angeles. However, the band has announced that it is postponing its October through December 2021 North American tour dates to early 2022. Fans who have purchased tickets for every other venue on the tour have been officially notified about the postponement and given information about refunds or the tickets being valid for the rescheduled dates. AXS, however, has provided no notice regarding the October 30 date. Since the concert presumably will not be happening in 10 days, please advise what sort of arrangements will be made.
Chat started
Sheronda joined the chat
Sheronda: Hi Paul ***. Thank you for contacting AXS! My name is Sheronda . Can you provide the details below so that I can check the status of your tickets?
Venue
Order number
Last 4 digits of the credit card used for the purchase
Paul ***: I have a confirmation number of ___.
Venue is the Microsoft Theater in Los Angeles.
Not 100% sure which credit card I used, but it would have been either ___ or ___.
Sheronda: Please allow me a few moments to pull up your account
Did you need a refund?
Paul ***: I don't want a refund. The band has indicated that the tour dates are being postponed, but I haven't received any communication from AXS (or anyone else) about the postponement or what the plan is for people who have bought tickets for the 10/30 date.
Are you showing on your end that the event is postponed?
My preference would be to keep my ticket and attend the rescheduled show.
Sheronda: Did you check your junk and spam mail
Paul ***: I check it occasionally. There's nothing in my spam folder right now about this. Was an email sent?
Sheronda: I am not showing that we have sent out letters saying the event as postponed
Paul ***: OK, but are you showing the event as postponed (or canceled)?
Sheronda: As of right now, they have not cancelled or postponed the event for this day.
You can continue to check the website and your email. As of right now the event is still happening for this date
Paul ***: Someone should look into this. Other venues have been sending communications to ticket buyers based on the band's announcement. Here's a link to the band's website where they indicate the postponement:
https://dreamtheater.net/tour/Sheronda: Paul again the event has not been cancelled or postponed. If you go to AXS website you will see the event is still happening, until the promoter of the event tells us otherwise the end is still on. If it does cancel or postponed you will receive an email
Is there anything else I can help you with today?
Paul ***: My question is...if I don't receive any communication from AXS and show up on the day of the event, and the event doesn't happen, what happens with my ticket?
Sheronda: The reason you did not get communication is because the event is still on.
Is there anything else I can help you with today?
Paul ***: You haven't really answered my question. You say "the event is still on," but the band has publicly announced that it is not on. I asked what will happen if I show up for this event that you say "is still on" but the band does not perform. You haven't answered that question.
Sheronda: Paul, If the event cancels you will receive a notice. This event is still playing.
Thank you for contacting AXS. My name is Sheronda . If you have any more issues, don't hesitate to let us know.
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Oy....