The point is to assuage the fans who see the lack of communication as neglect. And while "we already know that they're working on it," we don't know details that are important to a lot of folks. I'm fortunate in that I know the rescheduled date for my show, and it's on the same day of the week as before. But it would be nice to know what the specifics of their plan is. If it's not important to you, that's fine, but it's obviously meaningful to a lot of folks.
Also, when folks refer to "the band" in this sort of context, their talking about the various business entities that are owned by the band members -- in this case, Infinity Tours, Inc. No one needs a phone call from JR himself.
The fans just need to have patience. As stated there is more than we all know, and the band also doesn't know much at all. That information is between their tour manager, promoters, and the venue. Somewhere in there is some miscommunication or something else entirely occurring. Knowing how the pandemic is affecting a lot of different areas of the music business, we should expect there to be some issues arising.
Us as fans can only be patient. It's very unfortunate, but it's what it is. Complaining about a situation that is out of the bands control isn't going to make these dates be announced quicker. You would have to demand the venue, contact their tour manager, and even the promoter to find out exactly what is going on that is making the venue show the band is still playing. We know from the band these dates are not going to happen, if people go it's on the venue. I would be directing my anger at the venue itself for claiming the show is still going to happen when the band themselves issued a statement. That shows me it's either the promoters or the venue itself that is causing the issue, not the band.
I am not expecting, or demanding the band to release another statement when that is not in their control. The ones who should be issuing a statement are the venues, and many actually did. Mesa Arts Center, emailed me a copy of the statement from the band, then later on emailed a statement about the new rescheduled date.
The venues are the ones who can issue refunds for the tickets. The communication neglect is on the venues, not the band.