It only took a few damaged items for me to stop pre-ordering stuff from these indie record companies. Awhile ago, I bought the new Dear Hunter vinyl, and it came warped. Not only did the company not resolve my problem, but they also asked for a $4 "restocking fee" if I was going to return it. Pathetic.
These days, I just get things at retailers or on Amazon. Sometimes Amazon don't have special items that bands release through these other stores, but at least they're good for it, if your item arrives in poor condition.