Whether she said it or not, it's exactly right. The people who complain have a choice to buy or not, they know exactly what they are getting and that they know they won't like it, but they'll buy it anyway, and then they will complain.
It's like going to the store, trying on a new pair of jeans, finding they don't fit and they make you look terrible, buying them, and then complaining about the store.
Explain how that's GL's fault. DON'T FREAKING BUY IT!
Yes and no.
I most likely will be buying it. But I'm not very happy about it. I love Star Wars, and it is my favorite film series ever. My whole childhood revolved around Star Wars, and it did up until Episode III came out. At that point, I kind of stopped being an avid fan, but it still holds a special place in my heart.
I really want to experience Star Wars in high definition. It's been ages since I've watched all of the films, and now that I have a pretty nice home theater, I'm even more drawn to the idea. When they first announced the blu rays, I was extremely excited. But it simply is not meeting my expectations. ESPECIALLY knowing that there most likely will be an OT unaltered (to a degree) version released at the end of the blu-ray's life, right before the next format takes over. Reading reviews on amazon, they didn't even take the time to properly transfer the films to the highest quality possible. I guess they're just using the same transfer they used for the shitty DVD set they released a couple years back.
So, yeah. I feel I DO have a bit of a right to complain. It's not just a small section of people. I'd say most people who are buying this would have the same complaints. Not everyone cares about little alterations. Not everyone is a hardcore fan. But we are getting an inferior version of the product, in more way than one. Do I have to buy it? No. But I know the alternative is to wait another 6 or 7 years, and I don't know if I want to wait that long.
If you look at any other blu-ray releases out there, there is no reason why Lucas had to cut corners like he did with this.
EDIT - Oh, and I never bought the OT boxset they released that was supposedly unaltered. I can't remember why. I think part of it was the transfer itself was really shitty, it was really letterboxed, and maybe some other stuff.... I can't remember.
Lucas has a long history of just kind of ripping off the fans. He's loaded. There is no reason he can't put out a proper box set of his own films, in the highest quality possible.