I guess I just must be one of the lucky ones. I've never had any issues with getting his Newsletters, or making/completing orders from the store. In fact, I even cancelled an order once and they accidentally sent it to me ANYWAY, AFTER i received my refund.
That sucks that you guys have all had these issues and I'm sure a lot of them are just simple mistakes, but they sure do add up over time, which is a shame. I do agree, though, that I feel like Radiant should have a bigger staff to help run things a bit more smoothly, rather than the mom-and-pop-style small business that it continues to be, but I guess that's just how Neal and his staff like to run things, which seems to have mixed reviews.
-Marc.