SO.... not drive through, but I thought even though this was a travel issue, it fit this conversation better. I'm sure it will spill into the P/R thread too.
I flew home from Florida on Saturday. Had a 6:30 flight from Sarasota, direct to Hartford. I was in the ass end, with only carry on, so I asked the guy at the desk for a seat closer to the front. He said, I have first row, and I'll let you board with Zone 1 so you can put your bag up. Deal! I'm basically first on the plane, after two families. One family was waiting patiently to board, and the other was a hot mess. Dad was a pistol, he had all the tickets but apparently didn't have them ready to be scanned, but Jackson, his kid, was already half way down the jet way. He let the kid go, then the ticket agent said, no, he can't board until we have the tickets scanned, so he's yelling to Jackson... a mess. Mom is off somewhere else with the other kid, but finally they board, right in front of me. So they get on and they see the other family, and apparently they must have known them from the beach or something because Mom says "Oh, we like you, we'll sit here" and they plop in the fourth row. She's like "we'll figure it out!" and starts asking everyone, including me, what seats we have. I didn't get the whole story, but apparently they had the other three seats in the front row, and one seat somewhere else. (For the record, and you'll see why, I would have GLADLY moved had I been asked or had I known the issue before hand, but I did not. Other than one question - "what seat do you have?" - I had nothing do to with anything below, and only found out after the fact what went down).
So finally the REAL occupants of row 4 board. And mom says, "well, why don't you just sit there for now (row 1) until we figure it out". So they're not really cool with that, and ask the attendant to help. It went sideways from there very quickly. The real row 4 was cramped into the galley, because they couldn't block the aisle, and the family wasn't budging from row 4. The attendant punted very quickly and said "let me get the gate agent down here" and he (the guy that helped me) came down. He asked the family to go to their seats and let the row 4 people sit and see where it shook out. She escalated and says "well I have a kid that will be sitting by themselves!" (doesn't take Einstein to put the parent in the single seat but that's me) and doesn't move. The rest happened in about three minutes: they were told to take their seats or leave the plane (they did neither). Then they were told to leave the plane, and they started to argue. Then they were told the police were coming and one of the kids started crying, saying "are we going to be arrested?". Dad finally went to row one with the two kids, but bitched and kept asking, "you're going to separate me from my kids?" though I couldn't figure out how that was happening. They were told again to leave the plane and mom kicked it into overdrive. "I'll pay for the seats!" and "We just want to go home, we'll behave" and "you're going to throw my kids off the plane?" and "My mom is sick, I have to be home tonight for my mom!" and "have you no soul? (while crying)". Police came, boarded the plane and the lead officer said (very calmly and with quiet authority) "look, move to the jet way or we will be forced to empty the entire plane and that will be on you." The crying kid then walked off the plane, so now you had one kid on the jetway and two parents and kid arguing in the aisle. Dad got smart and walked out to be with his daughter, and the other kid followed. Mom took more coercing, begging, and even went to shame: "So who was it? Who wanted their seats so badly that they had to complain? Who was it that thought this was worth it?" then she finally left, and the plane burst into applause.
It was everything I write about here. They were entitled, the rules didn't apply to them, and they felt they could drive the narrative of boarding the plane. But then when "authority" pushed back, it was every story, every excuse, every reason why they should get special treatment, but other than one statement "we'll behave" there was absolutely ZERO accountability or culpability. They never once took responsibility for the circumstances, or the situation they put the plane and it's crew in. We were almost an hour late in taking off, and I thank GOD that was Sarasota and not O'hare or Atlanta, because I have zero doubt we would have been delayed longer for missing our window. And I feel bad for the kids; what lesson was that for them?