Definitely agree with that last point EB.
I love using the line "the customer is always right" to my friend who owns a car wash when he complains about terrible customers.... but in reality that slogan is bs. Maybe it made sense years ago, but today everyone is trying to one up someone or get a deal. Customers are assholes a lot of the time.
Customers have a sense of entitlement, which they do not.
The entitlement that they are always right and the business is here to serve them.
Also, I think it has a lot to do with expectations, besides just entitlement. People get all hyped up on the commercials or from a friends over exaggeration of the business. Then when they get there their experience is shit. They then get entitled when it doesn't meet those expectations. When the business either went through changes or is having a rough business day, or supplies are short, or many other things that can detriment the experience of the customer.
There's one restaurant business here that opened up but the building they were leasing is old and the bathrooms are in horrible condition. There was a pizza place that did not get any business much at all, and I believe that was due to their horrible bathroom conditions, the sewer was backed up and you could smell that backed up water. This new business I dont think is doing any better. Although, they opened up at another building and I overheard customers telling the servers about the other building and how that place was horrible and this one is much better.
I also find it hilarious how you can get a sense of peoples attitudes and overall behavior just by going to a certain branded store. An example would be how we have The People of Wal-Mart. Compare those people who shop there and those who shop at Target or better yet, Kohl's.
Here where I live, these shops are divided up a bit by class. Most poverty stricken people shop at Walmart, Sam's Club, or Dollar Tree. The next class shops at Target. The higher classes usually shop at Kohl's or the more "well kept" stores. Although, I did hear some nasty stories about the people who do shop at Kohl's.
Oh and I fly Southwest. I don't mind the people because I'm small structured and can fit in anywhere on a plane. I usually try and get the window or aisle seating. But then I usually just put on my headphones and sleep. Or if I get the window look outside and observe the marvelous view of being up in the sky.