So we had a trip booked to Texas this morning. I'm against booking anything in the winter, but it's my son's freshman year of college, and my wife wanted to do something this year.
We are Disney Vacation Club members, so we use our points to go elsewhere now, and we found a nice place between Austin and San Antonio. Had tix to the Spurs game Wednesday night too.
So the one day we book a flight out of Boston is the one fucking day of snow. We were notified yesterday at 3:30 that our flight was cancelled and they put us on a flight Sunday morning. OK, not ideal, but whatever. We were still going to go. My wife called the resort last night and said that we'd be coming in two days late. The guy told her they couldn't hold the room and we'd forfeit the points. WTF?? He gave us a number to call (not Disney, but the time share company). DVC partners with a company called RCI.
Well, if we won't have our accommodations, fuck it, we'll cancel. I called Jetblue, and they couldn't have been nicer. They refunded our flights, no penalty, no problem.
We called DVC this morning to get our points back. This ended up being a three hour call, mostly on hold throughout. DVC said there was nothing they could do, that's the cancellation policy within 7 days. They called the resort and the resort told them that they'd save our room. That was completely the opposite of what we were told last night. Seems they wanted to try and resell it and tell us we were screwed. But when Disney calls them on it they change their tune.
Anyway, DVC still says we're SOL. We went fucking crazy. That was unacceptable. The lady said she'd call back the resort and see if they'd give us back half of the points. We said anything less than a full refund was completely unacceptable. She puts us back on hold. After an hour and twenty minutes, she comes back and says RCI will refund our points in total.