I can actually one-up that. When I was in college, I got a job at a department store's headquarters, in the department where we called up credit card holders that were past due on their bills to get them to pay up. We all sat in a big cubicle farm with our computers and phones. A central auto-dialer would dial the customer, and if they picked up, it would route the call to one or our computers, and the customer info would come up on screen, and we would have to instantly start talking. There was more or less a script that was pretty standard to start off the call, and it was easy to quickly assimilate the pertinent info while talking, so it isn't nearly as hard as it might sound. Anyhow, I was in training with two other new-hires and my supervisor during the first week at work, and it was my turn to take some calls. The other two and my supervisor were huddled in next to me with their own headsets to listen in on the call. The biggest fear was saying the wrong thing or freezing up. So, I get to this one call. I hear it connect, and start my scripted intro as the data comes up on the screen: "Good evening, this is Mr. [Bosk] calling. May I please speak with..." I pause mid-sentence as I silently read the name onscreen, which I assume belonged to a nice Vietnamese gentleman: "Phuc D. Cao." I sat there silently looking at the screen, and trying to stifle myself. After a few seconds, I just said, "Yeah...I'm gonna have to call back," and hung up. My supervisor just smiled and said something like, "Yeah, don't worry about it. Next call."