I actually like that response by JR, "Oh you don't think it's metal enough, that's fine, there are other metal bands for you to listen too" FUCK YEA.
The album is definitely more soft than any other DT album, but there is still a shit ton of heavy metal in this. The music is beautiful and tasteful and is part of the story. What kind of story is all out balls to the wall metal? Most other concept albums and rock operas have a large "soft" side to them because it's part of the mood of telling the story.
This is coming from a metal fan, someone who got into DT because of the heaviness, but it is their melody that really keeps me into them. The melodies are awesome on this album, my biggest problem with the album is that some of the best melodies aren't repeated.