It's well and fine if the money is no big thing, but I'm on a single income and disability, my wife is on unpaid sick leave due to an injury, I have two kids and a mortgage payment. The money IS a big deal to me - I buy very few things for entertainment purposes because money is so tight right now. So I'm pretty adamant that I either get what I paid for or my money back. I can use it on other things - like food, gas, etc. Even then, I don't mind it being late, I mind the publisher missing the promised release period and not communicating that to me when I've already given them money.