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Dream Theater => Dream Theater => Topic started by: Air Weaver on December 07, 2020, 07:29:04 AM
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I emailed Century Media last week, no response yet. (What exactly is 48 business hours? That sounds like it could be 6 business days)
I tried calling the phone number that is on my bank statement - not in service. That strikes me as shady.
ISSUE
I pre-ordered the Bluray CD combo at the end of September, and like a fool I typed my email in wrong. I immediately contacted them and they said it would be fixed on my order. No problem with my billing or shipping address, so I figured it would work out anyway.
I never got an email confirming shipment of my order. Not surprised with the error I made, but now I am worried.
I go to the website, it looks like this set is no longer available. So if someone finally notices my email and fixes my problem, there may not be stock to even replace what I ordered.
I try to avoid Amazon and support a small distributor but when they make it extra hard to get any kind of help, it makes me wonder why.
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I had got this email from Century Media...
"Thank you for ordering Dream Theater - Distant Memories - Live in London Ltd. Deluxe 3CD+2Blu-Ray+2DVD Artbook from the Century Media Official Store. Due to delays at every step of the release process, caused by the current global pandemic, including printing, packing, shipping, importing, and more, the release date for Dream Theater - Distant Memories - Live in London Ltd. Deluxe 3CD+2Blu-Ray+2DVD Artbook has been forced to move from 11/27 to 12/18. We expect to receive stock by 12/11. Your order will ship on or around that date, and you will receive an email confirmation when it ships.
We apologize for any inconvenience, and thank you for your patience.
Regards,
The Century Media Family"
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Beat me to it. Yeah, bummer...but with covid this is somewhat understandable.
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Ah.... so the only confusion i would still have is which sets are delayed. I didn't get the vinyl. I see people have seen the bluray, so it must have shipped. CDs as well? Or is it the CD that's holding things up? Maybe all multi-media sets?
If we're all waiting, I'm cool with that - just with my order being somewhat lost in the cracks, I am not sure if it's because I'm in a boat with lots of others or if this issue was just me.
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I think it's all delayed at this point, pretty sure Covid-19 is an equal opportunity logistics nightmare.
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I did received the Cd/Bluray and Artbook from LaserCD last week. But Ken from LaserCD did mention that supply chain even for pre-orders is all over the place.
I wanted to get the Devin Townsend bluray, and Ken had to pull it off from the pre-order section because he didn't even have enough units for the pre-order. So right now, my advice (coming from Ken lol since it was his) is to grab on to the pre-order as soon as it goes online. At least in LaserCDs case anyways.
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LaserCD just got some 3CD/2BR bundles. I'm no way affiliated with LaserCD but it's my go to store for prog. Never had an issue with them.
https://www.lasercd.com/cd/distant-memories-live-london-3cd2-blu-ray
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I had got this email from Century Media...
"Thank you for ordering Dream Theater - Distant Memories - Live in London Ltd. Deluxe 3CD+2Blu-Ray+2DVD Artbook from the Century Media Official Store. Due to delays at every step of the release process, caused by the current global pandemic, including printing, packing, shipping, importing, and more, the release date for Dream Theater - Distant Memories - Live in London Ltd. Deluxe 3CD+2Blu-Ray+2DVD Artbook has been forced to move from 11/27 to 12/18. We expect to receive stock by 12/11. Your order will ship on or around that date, and you will receive an email confirmation when it ships.
We apologize for any inconvenience, and thank you for your patience.
Regards,
The Century Media Family"
That's the email I got and it was the last communication from them I received. I was going to give it another week before I send them an email.
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I had got this email from Century Media...
"Thank you for ordering Dream Theater - Distant Memories - Live in London Ltd. Deluxe 3CD+2Blu-Ray+2DVD Artbook from the Century Media Official Store. Due to delays at every step of the release process, caused by the current global pandemic, including printing, packing, shipping, importing, and more, the release date for Dream Theater - Distant Memories - Live in London Ltd. Deluxe 3CD+2Blu-Ray+2DVD Artbook has been forced to move from 11/27 to 12/18. We expect to receive stock by 12/11. Your order will ship on or around that date, and you will receive an email confirmation when it ships.
We apologize for any inconvenience, and thank you for your patience.
Regards,
The Century Media Family"
That's the email I got and it was the last communication from them I received. I was going to give it another week before I send them an email.
I'm not expecting another email until Monday-Wednesday.
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I wonder if they got stock on 12/11. I'm guessing they didn't as my order status is still in progress and not shipped. I'm going to email them and see how long they take to respond.
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I wonder if they got stock on 12/11. I'm guessing they didn't as my order status is still in progress and not shipped. I'm going to email them and see how long they take to respond.
I’ve emailed them everyday since Saturday and I have received 0 response. Zero, nothing, nada.
My order status says “In Progress”. On Saturday it showed it would be shipped on 12/15 and on the 15th it changed to 12/18.
Now, I realize that shipping in the U.S. is all backed up right now. My wife is still waiting on Christmas gifts that supposedly shipped out a month ago. But Century Media could at least keep us notified. Or at least respond to one of my emails.
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I wonder if they got stock on 12/11. I'm guessing they didn't as my order status is still in progress and not shipped. I'm going to email them and see how long they take to respond.
I’ve emailed them everyday since Saturday and I have received 0 response. Zero, nothing, nada.
My order status says “In Progress”. On Saturday it showed it would be shipped on 12/15 and on the 15th it changed to 12/18.
Now, I realize that shipping in the U.S. is all backed up right now. My wife is still waiting on Christmas gifts that supposedly shipped out a month ago. But Century Media could at least keep us notified. Or at least respond to one of my emails.
They're probably understaffed as well. Lots of these distribution places are understaffed now. And also the packaging places, the delivery services, and the many other things that are part of the process are all affected by Covid. It just is unfortunate Century Media is being affected pretty hard.
I still yet have to receive my Devin Townsend Order Of Magnitude Blu-ray yet. But I did get my Frost 13 Winters finally. So there's that.
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I did receive a reply back so I'm hoping it will be mailed soon. I can wait honestly not in a super rush, just wanted an update more than anything.
"Thank you for contacting Century Media Official Store!
Your order is currently scheduled to ship on or around 12/18/2020.This date is subject to change due to covid-related restrictions and delays. Once shipped you will receive a confirmation email. I apologize for the inconvenience.
If you have any further questions or concerns, feel free to reach out."
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I did receive a reply back so I'm hoping it will be mailed soon. I can wait honestly not in a super rush, just wanted an update more than anything.
"Thank you for contacting Century Media Official Store!
Your order is currently scheduled to ship on or around 12/18/2020.This date is subject to change due to covid-related restrictions and delays. Once shipped you will receive a confirmation email. I apologize for the inconvenience.
If you have any further questions or concerns, feel free to reach out."
Hopefully, if anything we'll get an email stating it shipped tomorrow.
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Now it says “Ships on or about 12/22/2020”. I guess we’ll get it eventually.
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Yeah just checked my status now says it will be shipped on or about "12/21/2020"
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Yeah just checked my status now says it will be shipped on or about "12/21/2020"
This is what it said for me when I checked about an hour ago.
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I haven't even gotten an email.
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I haven't even gotten an email.
I've gotten nothing. I should probably send them an email but US shipping is a cluster right now so I don't think it will make much of a difference.
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Omgomgomg....
Mine finally shipped.
About time.
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Same here. Got an email from today that it has shipped from VA. I don't expect to get it delivered this week but will wait and see.
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Yay...Should expect it around chirstmas time. It'd be fantastic if it got delivered before then.
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Shipped !! I’m in Florida !! Hoping for Thursday .....
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Mine shipped. Hopefully I have it by New Years.
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Yep....I received notification yesterday mine has shipped as well.
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Why is Century Media releasing this? They're not good. Had friends in a band that were on that label and they stated how bad the label was. We saw the evidence too (poor marketing, not enough label support, etc.). I know it's not a huge label, but why wouldn't InsideOut release this?
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Isn't Century Media essentially owned by Sony?
When were you friends' band on the label? It used to be independent so it may be completely restructured by now.
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Isn't Century Media essentially owned by Sony?
When were you friends' band on the label? It used to be independent so it may be completely restructured by now.
Yes, and InsideOut is a part of the Century Media Family.
https://www.centurymedia.com/label.aspx
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Mine shipped today. FedEx tracking shows that I’ll have it Wednesday.
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I was told on November 23rd that they "expect to receive stock by 12/11. Your order will ship on or around that date, and you will receive an email confirmation when it ships."
Fast forward to yesterday, 12/20, and I finally got shipping notification.
I don't expect it to arrive before New Years. My reason? I ordered Frost*'s 13 Winters artbook from Century Media and, after a delay, was told it would ship on 12/8. I got a shipping notification email on December 10th, but according to the USPS tracking number, the label was created on the 6th, but the package wasn't accepted at the Crozet, VA facility til 12/15. It then went south to North Carolina (further away from me in MD), and has been in transit from Greensboro, NC since the 16th (over 5 days by now), with zero updates since the 16th.
So at this rate, I doubt I'll get my Distant Memories set before New Years.
-Marc.
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Never thought of Sony as a great record label but there aren't too many majors left anymore due to consolidation.
I got the email too. If I'm lucky, it will show up before the new year Ode DeJoy. If not, it gets here when it gets here.
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I have a USPS tracking # that says I will receive on 12/31. Funny, I ordered the first day I could....Later, when I realized my friend had just turned into a
big DT fan, I wanted to order one for her as well. None available at Century, so I ordered from Napalm - 6 weeks later - and she got hers on the 24th! Yay, she had never seen DT live at all and she said it was her best Christmas present! :metal :heart
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I guess Century Media wants to make sure this is the very LAST release I will get in 2020.
Assholes.
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So, despite shipping nearly a week after Frost*'s 13 Winters, I received my Distant Memories artbook today, and still no shipping update on 13 Winters since the 16th.
At least my Distant Memories artbook arrived in one piece and WOW it looks great!
-Marc.
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I guess Century Media wants to make sure this is the very LAST release I will get in 2020.
Assholes.
I ordered mine from "Red Yeti Records" based in California and received it exactly one week later. I paid a little extra for priority mail, worth it. :tup
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All I got to say is that I'm happy that all of you that were having issues are starting to see positive movement in your orders. :tup
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Well according to USPS the art book was supposed to be delivered on Tuesday. It then switched to delivery today and then to delivered at front door.
It's not here. 😐 Oh well phone call to the post office tomorrow.
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I got the shipped email notification on 12 /20 and still I’m waiting....Tracking looks as if it hasn’t moved at all ... starting to wonder if I’ll ever get this ...
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I'm guessing a kind neighbor dropped off the package at my front door after getting it mistakenly. Bless them. This artbook looks great.
(https://imgur.com/njaNj67.jpg?2)
(https://i.imgur.com/WtdQUwz.jpg?1)
(https://i.imgur.com/7PF2y8g.jpg?1)
(https://i.imgur.com/vrxik9w.jpg?1)
(https://i.imgur.com/HlH9tNh.jpg?1)
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I got it !! FINALLY !! All is good !