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General => General Discussion => Topic started by: TAC on January 19, 2020, 05:45:46 PM

Title: The Grocery Store Thread
Post by: TAC on January 19, 2020, 05:45:46 PM
So, between the Shopping Cart Thread, people using cash in the Chat Thread, or impatient people in the Pissed Thread, I thought we could use a DTF Grocery Store Thread.

We can bitch and moan, shame, and celebrate the wonderful experience of shopping or working in a Grocery Store.


As many of you know, I spent almost 16 years as a Store Manager for a major chain supermarket.




One time many years ago, while I was an Assistant Manager, I witnessed this one dude have some sort of meltdown/seizure. Not sure exactly, but he was fried. This guy grabbed a two liter bottle of Sprite, tucked it in his arm like a football, and ran down the middle of our seasonal aisle. He was bobbing and weaving around the shippers as if they were would be tacklers. When he got to the end of the aisle, he faked like he was going to spike it, placed the bottle down, and ran out of the store with two arms raised.   :facepalm: :lol
Title: Re: The Grocery Store Thread
Post by: DragonAttack on January 19, 2020, 05:50:42 PM
I did some nice moves that day ;)
Title: Re: The Grocery Store Thread
Post by: Anguyen92 on January 19, 2020, 05:56:31 PM
Well, I don't have much to say, but my last trip to Vons was pretty good.  Got a 8-piece Mango Habanero grilled chicken, and half a pound each of Mac and Cheese and Potato Salad, and two donuts.  Lasted me nicely for the weekend and it set me back like $9.00 with the Vons club deal.
Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 19, 2020, 06:03:41 PM
8 years in grocery and I have a story of tackling a dude stealing beef.

So many more to tell.
Title: Re: The Grocery Store Thread
Post by: El Barto on January 19, 2020, 06:10:48 PM
8 years in grocery and I have a story of tackling a dude stealing beef.

So many more to tell.
Sounds like he was an amateur. If he was worth a damn you'd have been too busy putting out the fire on the toilet paper aisle to worry about that guy with the steaks (or his buddy with the beer).
Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 19, 2020, 06:17:24 PM
Seriously.   I saw him slide a few packages of Del Monaco steaks in his jacket.

My tackle when he tried to exit the store was flawless.  I jarred the fuck out of him.

Management was not happy because I put myself in a compromising position.  I get it now but let me tell you I got all of him plus on that tackle.
Title: Re: The Grocery Store Thread
Post by: TAC on January 19, 2020, 06:22:32 PM
 :lol
Title: Re: The Grocery Store Thread
Post by: Zook on January 19, 2020, 06:26:22 PM
Going on 12 years as a stocker. Seriously considering something new. The current store I'm at is turning into a shitshow. Only problem is I live in a small town 20 miles from anywhere. Small price for getting out of Phoenix. I could rant all day and certainly have over the years on this forum.

Title: Re: The Grocery Store Thread
Post by: SystematicThought on January 19, 2020, 06:40:16 PM
I’m a produce manager at my family’s grocery store. I really enjoy the produce part of the business. I don’t look like I eat a lot of produce, but it’s fun to sell and merchandise.
Title: Re: The Grocery Store Thread
Post by: Phoenix87x on January 19, 2020, 06:48:40 PM
Started working in a grocery store when I was 15 and quit at age 26.


A few months bagging groceries (Hated it)
A few years pushing shopping carts and cleaning up spills (loved it)
The bulk of the years were working in Grocery department AKA stocking shelves (It was fine)
Then I worked in the pharmacy for a couple years (hated it beyond words and ran away from it screaming)

Retail pharmacy is basically a sweat shop where you get screamed at all day for things that are not your fault, and then the whole cycle repeats itself over and over again. NOTHING ever changes despite your best efforts, and I would literally be shaking in the car dreading the idea of having to go in soon.

Overall I learned some very valuable lessons working in a grocery store. Some positive and some very negative. It wizened me up big time.
Title: Re: The Grocery Store Thread
Post by: wolfking on January 19, 2020, 07:10:12 PM
Seriously.   I saw him slide a few packages of Del Monaco steaks in his jacket.

My tackle when he tried to exit the store was flawless.  I jarred the fuck out of him.

Management was not happy because I put myself in a compromising position.  I get it now but let me tell you I got all of him plus on that tackle.

Fuck yeah dude.
Title: Re: The Grocery Store Thread
Post by: Grappler on January 19, 2020, 07:17:37 PM
I spent 4 years in my teens (16-20) working in a grocery store, as a bagger, then promoted to a checker.  I actually loved it and learned to take pride in my work at that job.  Found a better summer/break job when I was home from college and never, ever went back to the grocery store.

My favorite memory there was when we'd close early at 3pm on a day like Christmas Eve.  The other grocery store kiddy-corner to our store would also close at that time.  So at 3pm, they lock the doors and post me and another guy at the door, so we can let current shoppers out as they finish up, but prevent new people from coming in.  So many men would have full on shit-fits, arguing and yelling at us, teenage store employees, about how we should let him in to buy one thing.  Sorry dude, doesn't work like that.  "I'm going across the street to the other store!"   "Ok, fine, they're closed too."   :lol
Title: Re: The Grocery Store Thread
Post by: TAC on January 19, 2020, 07:20:40 PM
So many men would have full on shit-fits, arguing and yelling at us, teenage store employees, about how we should let him in to buy one thing.  Sorry dude, doesn't work like that.  "I'm going across the street to the other store!"   "Ok, fine, they're closed too."   :lol

 :lol

That's funny.
Title: Re: The Grocery Store Thread
Post by: Evermind on January 19, 2020, 09:37:32 PM
Hell yeah, this is my new favorite thread.

Was asked to show my ID while buying two bottles of sparkling water last week. The bottles look like this (https://www.utkonos.ru/resample/750x750q80/images/photo/3045/3045228H.jpg). The cashier thought it was beer. :facepalm:
Title: Re: The Grocery Store Thread
Post by: Lonk on January 19, 2020, 09:55:10 PM
While I was in college, I was working at a gas station which also had a one grocery/snack area. Some dude tried to steal ice cream from us. We caught him and while he tried to run away my manager threw a can a beans at the dude and hit him in the head.
Title: Re: The Grocery Store Thread
Post by: wolfking on January 19, 2020, 09:57:22 PM
I won't get this thread closed this time guys, I promise.
Title: Re: The Grocery Store Thread
Post by: lonestar on January 19, 2020, 10:22:56 PM
 :lol


Never worked in one, but had a brilliant moment in one a few months back. It was actually a CVS Pharmacy, but we'll count it cause they sell groceries. I'm waiting to pay for whatever I was getting, and I see a homeless guy walk in who is visibly not with it 100% upstairs. He walks straight to the beer coolers, opens it up, grabs a 30 pack, and starts rapidly walking out. Mind you all, this is like 4pm on a weekday, full store. The whole way out he's saying very loudly "It's my medicine....It's my medicine...". There was only one dude on the register, and no one quick enough to make a run after him, so homeboy made it with his 'medicine'
Title: Re: The Grocery Store Thread
Post by: Anguyen92 on January 19, 2020, 11:40:24 PM
Boy, there are two things I have learned so far in this thread.

1.  A lot of you work or has worked in a grocery store.  Good on you.  I appreciate what you all represent and what you guys do on a daily basis.

2.  That people actually do attempt to steal from the store and that someone actually did get away with it?
Title: Re: The Grocery Store Thread
Post by: Lonk on January 20, 2020, 05:12:16 AM
Boy, there are two things I have learned so far in this thread.

1.  A lot of you work or has worked in a grocery store.  Good on you.  I appreciate what you all represent and what you guys do on a daily basis.

2.  That people actually do attempt to steal from the store and that someone actually did get away with it?

Oh it happens all the time, not just grocery stores. Here is one that will have you scratching your head (maybe).

I also worked at Guitar Center for a while, and one time there was a guy with no arms trying to steal a guitar from us.
Title: Re: The Grocery Store Thread
Post by: Evermind on January 20, 2020, 05:19:18 AM
Boy, there are two things I have learned so far in this thread.

1.  A lot of you work or has worked in a grocery store.  Good on you.  I appreciate what you all represent and what you guys do on a daily basis.

2.  That people actually do attempt to steal from the store and that someone actually did get away with it?

Oh it happens all the time, not just grocery stores. Here is one that will have you scratching your head (maybe).

I also worked at Guitar Center for a while, and one time there was a guy with no arms trying to steal a guitar from us.

Wait what, how would he play a guitar without arms? And how did he try to steal it in the first place?
Title: Re: The Grocery Store Thread
Post by: axeman90210 on January 20, 2020, 07:01:29 AM
Yeah, that demands further explanation :lol
Title: Re: The Grocery Store Thread
Post by: The Walrus on January 20, 2020, 07:19:14 AM
And nobody get the damn thread locked if you take umbrage at someone's mental handicap, such as but not limited to leaving the cart outside of the corral.




 :biggrin: :corn
Title: Re: The Grocery Store Thread
Post by: El Barto on January 20, 2020, 08:11:05 AM
:lol


Never worked in one, but had a brilliant moment in one a few months back. It was actually a CVS Pharmacy, but we'll count it cause they sell groceries. I'm waiting to pay for whatever I was getting, and I see a homeless guy walk in who is visibly not with it 100% upstairs. He walks straight to the beer coolers, opens it up, grabs a 30 pack, and starts rapidly walking out. Mind you all, this is like 4pm on a weekday, full store. The whole way out he's saying very loudly "It's my medicine....It's my medicine...". There was only one dude on the register, and no one quick enough to make a run after him, so homeboy made it with his 'medicine'
Polite Texan that I am, I held the door open at a CVS as some guy bolted out and ran down the street with a 12-pack. Fucker didn't say thank you. They'll make a half-assed attempt to get him while he's in the store, but they won't step one foot outside.
Title: Re: The Grocery Store Thread
Post by: Lonk on January 20, 2020, 08:13:46 AM
Yeah, that demands further explanation :lol

The dude was missing an arm completely and the other arm was chopped to his elbow. He used what was left of it to hold/pressure a guitar against his body and tried to walk out the store with it hoping we would not notice  :facepalm:

Most people that steal from Music store is not because they will play the instrument, but because they will sell it to a pawn shop or on the streets.
Title: Re: The Grocery Store Thread
Post by: cramx3 on January 20, 2020, 08:23:32 AM
This reminds me, I need to go grocery shopping today  :hat
Title: Re: The Grocery Store Thread
Post by: The Walrus on January 20, 2020, 08:33:26 AM
This reminds me, I need to go grocery shopping today  :hat

I had an epiphany Friday night, as I was doing some quick grocery shopping after work: grocery shopping as an adult is one of the more 'peaceful' activities in my life, and that's how I know I'm getting old.  :lol There's something very serene about walking through my local grocery store (which isn't very crowded, yay small town living!) and quietly picking out items at the end of the week. I love it.

Except for when I get the bad cart with the squeaky wheel  :censored
Title: Re: The Grocery Store Thread
Post by: jingle.boy on January 20, 2020, 08:56:28 AM
I'm kinda with ya Katt.  Plop my earbuds in, and I'm in bliss.  Back when I lived in a 700,000 population city, Costco was arduous.  Families of 11 getting their free samples; people blocking an entire aisle/row as they catchup (Heather!  It's been so long!!!  How are Warren and the girls?   >:(); not taking the membership card out until the front entrance, then digging into the bottom of their Mary Poppins sized purse to find it.  Fuck off people!  Pull over to the side and get out of my way... I know what I'm doing here.

:marriageanalogy:

Now that I'm in a town of 35,000... it's all cool.  Even the closest Costco can be peaceful.  It's only a couple of years old, and right off the highway, but in a fairly unpopulated area (but growing).  It's good now, but surely will be torture in a few years.

And very few wobbly wheels.
Title: Re: The Grocery Store Thread
Post by: The Walrus on January 20, 2020, 09:01:35 AM
Wow. My town has something like 12.5k and that's plenty big enough for me! The thought of living in a place with 700k gives me a rash. Also, :hifive: fellow earbud-shopper.
Title: Re: The Grocery Store Thread
Post by: TAC on January 20, 2020, 09:03:38 AM
Plop my earbuds in, and I'm in bliss. 

This is actually a pet peeve of mine. This to me, is the biggest reason why everyone in the store is a fucking zombie. No one pays attention to anyone of anything around them. I never went grocery shopping with my Walkman.

This is why I asked Joe if the guy walking in the middle of the parking lot was wearing air buds.

The thing that really fries me is when parents with small children have air buds in.

Wow. My town has something like 12.5k and that's plenty big enough for me! The thought of living in a place with 700k gives me a rash.

My town has 6000 people.


Also, :hifive: fellow earbud-shopper.

 :\
Title: Re: The Grocery Store Thread
Post by: KevShmev on January 20, 2020, 09:04:25 AM
I worked at Schnucks for a little over a year when I was 18/19.  In the meat department.

*insert jokes*

:P :P
Title: Re: The Grocery Store Thread
Post by: The Walrus on January 20, 2020, 09:08:44 AM
I don't play my earbuds full blast while shopping, but even if I was, I still have my eyes - I pay attention to what's around me. Not like I'd talk to anyone if I didn't have earbuds in anyway. Nothing about my shopping habits change with earbuds in except I have even less interest in hearing what Cheryl says to Ethel in the back of the milk aisle. Maybe I'll stop wearing my earbuds when you put the fucking carts in the corral, Tim  :lol

Plus I'm going shopping by myself. WTF do I care if people around me judge me for listening to music while I pick out frozen pizzas?  :lol
Title: Re: The Grocery Store Thread
Post by: MoraWintersoul on January 20, 2020, 09:12:29 AM
I tend to keep my earbuds in when I shop in my local grocery too. They're useful because people think my shopping trance look, complete with drool glistening on one side of my mouth, comes from listening to really good music. But it's just from being relaxed and peaceful  ;D literally no one talks to strangers around here so I'm not being rude, and kids do run around sometimes, but I have eyes, so!
Title: Re: The Grocery Store Thread
Post by: TAC on January 20, 2020, 09:26:29 AM
Plus I'm going shopping by myself. WTF do I care if people around me judge me for listening to music while I pick out frozen pizzas?  :lol

I'll use my old man voice and say that air pods while shopping is another reason why no one gives a shit about anyone anymore. I mean it's not that strangers are going to whip up conversations in the store, I get that. But it seems like everyone is so closed off from everyone else. To me, it's almost a symbolic thing.
Title: Re: The Grocery Store Thread
Post by: cramx3 on January 20, 2020, 09:29:47 AM
If I were a city liver, I'd probably have my headphones in, but as I drive to the grocery store, I never had thought to bring headphones with me.  Regardless, I shop for myself and usually am pretty quick about it.  However, I don't consider it a peaceful experience.  My town is 20k and small overall, it's usually pretty busy and hectic with carts and people having too many items in the under 20 items lanes.  Whatever, it's not as bad as the costco but it's usually not a pleasant experience and I don't think headphones will make it any better. 
Title: Re: The Grocery Store Thread
Post by: The Walrus on January 20, 2020, 10:20:03 AM
Plus I'm going shopping by myself. WTF do I care if people around me judge me for listening to music while I pick out frozen pizzas?  :lol

I'll use my old man voice and say that air pods while shopping is another reason why no one gives a shit about anyone anymore. I mean it's not that strangers are going to whip up conversations in the store, I get that. But it seems like everyone is so closed off from everyone else. To me, it's almost a symbolic thing.

That's definitely an old man take. Your problem is with the person, not the headphones. I still say 'excuse/pardon me,' 'thank you,' etc. when required, just like when I shop without earbuds/headphones. In my perfect world I wouldn't have to interact with a single other human being, and hell, with my lifestyle, I'm pretty close to that ideal already. But my headphones make literally zero difference in how I interact with people at the grocery store. (Plus, with my wireless ones, if my hair is down or I have a hat on, you wouldn't even know they're in, anyway!  :biggrin: )

And I take them out as the cashier is ringing up my things. That's the only time I think it's even slightly rude, because cashiers (especially at the local grocery store I go to, where they still have baggers!) like to make small talk. Even at Wal-Mart where the employees look like they'd rather be shoveling shit for pigs than ringing things up, I'll turn off the music because that's an unavoidable social interaction (even if they don't say anything, the courtesy is mine to give).
Title: Re: The Grocery Store Thread
Post by: cramx3 on January 20, 2020, 10:32:33 AM
yay small town living!

cashiers (especially at the local grocery store I go to, where they still have baggers!) like to make small talk.

yup, small town living  :lol people hate you here if you do a stop and chat with a cashier... and I may agree with the haters in these situations  :lol I'm always so shocked when I'm outside NJ/NY and people are so nice with small talk that also seems genuine.  I don't hate this in general btw, just not when you're in a busy store, I otherwise do like when people are friendly with each other.
Title: Re: The Grocery Store Thread
Post by: The Walrus on January 20, 2020, 10:42:01 AM
Even small town living has some of the same problems as bigger places; that local grocery store has 6 or 7 checkout lanes, but on Friday only 2 of them were open and the lines were still backing up  :lol

I enjoy talking with the cashiers at that store, but not the ones at Wal-Mart, because it used to just be a local grocery store (now it's part of a chain of County Market stores) but still retains most of the home-grown flavor I remember from when I was a kid).
Title: Re: The Grocery Store Thread
Post by: Evermind on January 20, 2020, 11:55:16 AM
Yeah no shit, I just want to buy the items and head home as soon as possible. I don't care about cashier small talk at all.

Haven't encountered a lot of people with earbuds in grocery stores here, but I kinda see both points. My view is closer to Tim's on that matter, I always take the earbuds out/headphones off whenever I'm in the store. Even if the music is quiet, it distracts me from my surroundings in the store enough so I'm more likely to bump into someone which would be mortifying. :lol

Wouldn't call it peaceful either. It's usually mix of irritating and fun.
Title: Re: The Grocery Store Thread
Post by: jingle.boy on January 20, 2020, 12:02:21 PM
Like Katt, I extend the courtesy of taking my buds out when there is a need to interact with people, even if only to say "good afternoon" or "thank you" to the cashier.  And I only wear them if I'm on my own.

Plus I'm going shopping by myself. WTF do I care if people around me judge me for listening to music while I pick out frozen pizzas?  :lol

I'll use my old man voice and say that air pods while shopping is another reason why no one gives a shit about anyone anymore. I mean it's not that strangers are going to whip up conversations in the store, I get that. But it seems like everyone is so closed off from everyone else. To me, it's almost a symbolic thing.

Says the guy who puts on his earbuds when taking long distance drives in the car with his family.  :biggrin:
Title: Re: The Grocery Store Thread
Post by: Stadler on January 20, 2020, 02:02:01 PM
If I were a city liver, I'd probably have my headphones in, but as I drive to the grocery store, I never had thought to bring headphones with me.  Regardless, I shop for myself and usually am pretty quick about it.  However, I don't consider it a peaceful experience.  My town is 20k and small overall, it's usually pretty busy and hectic with carts and people having too many items in the under 20 items lanes.  Whatever, it's not as bad as the costco but it's usually not a pleasant experience and I don't think headphones will make it any better.

I think this is part of it.  When I was in Philly - in the city, so walk everywhere, including the grocery store - I always wore my headphones, though I would turn it down, or take one out of one ear when I was in the store.   I'm not a talker in the store, but if someone says hello or whatever, I like to be responsive and polite.  But here in CT, where I just about have to drive everywhere, I never use them. 
Title: Re: The Grocery Store Thread
Post by: wolfking on January 20, 2020, 02:17:17 PM
I've never been a earbud guy while in a public place, I just feel uncomfortable and uneasy not knowing what's going on around me.  Even in the gym, I don't trust others with heavy objects so I want to be onto it.

I get what Tim is saying with the earbud thing making people closed off to everyone else, but I don't really see a problem with it in the grocery store.  I do just wish people were more responsive and less oblivious, but people are fucking oblivious without anything in their ears so I guess it makes no difference.  I'm not going to the grocery store to talk to people.  We have self serve checkouts here which I love because the small talk from the checkout chick can get excruciating for me.

The whole, 'how are you?' 'got much planned for the rest of the day?' talk I just don't understand.  I know they are being polite and have to have good customer service but it's so fake and awkward and there is simply no end result.  Unless you become a regular and know the staff over time, fair enough but one off shit where I'm never going to see them again is just painful.
Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 20, 2020, 04:15:49 PM
When I'm shopping alone I wear my headphones. as soon as I have to talk to someone,  I take them off.

I see a lot of people with no earbuds/headphones who can hear me buy are 1,000,000 times more inconsiderate than I am with my headphones on.
Title: Re: The Grocery Store Thread
Post by: wolfking on January 20, 2020, 04:49:09 PM
When I'm shopping alone I wear my headphones. as soon as I have to talk to someone,  I take them off.

I see a lot of people with no earbuds/headphones who can hear me buy are 1,000,000 times more inconsiderate than I am with my headphones on.

Yeah exactly.
Title: Re: The Grocery Store Thread
Post by: TAC on January 20, 2020, 05:00:54 PM
Says the guy who puts on his earbuds when taking long distance drives in the car with his family.  :biggrin:

For almost 15 years, we took at least 3 car trips to Florida. At first my wife would get upset when I wanted to listen to my disc man.

But ultimately she came to realize that the ride down and back, while listening to music was MY VACATION TIME. As much fun as it was watching the kids grow up at Disney, it wasn't always relaxing. Listening to music was a major life recharge for me.

I had literally some of the best music listening moments during these marathons. I can still hear songs today, and I can pinpoint exactly where on Rt 95 I was and in what state.


The iPod made this so much easier. I would usually pack about 15 discs or so. I can say that Moving Pictures and Hemispheres made every trip.
Title: Re: The Grocery Store Thread
Post by: vtgrad on January 21, 2020, 09:46:57 AM
Says the guy who puts on his earbuds when taking long distance drives in the car with his family.  :biggrin:

For almost 15 years, we took at least 3 car trips to Florida. At first my wife would get upset when I wanted to listen to my disc man.

But ultimately she came to realize that the ride down and back, while listening to music was MY VACATION TIME. As much fun as it was watching the kids grow up at Disney, it wasn't always relaxing. Listening to music was a major life recharge for me.

I had literally some of the best music listening moments during these marathons. I can still hear songs today, and I can pinpoint exactly where on Rt 95 I was and in what state.


The iPod made this so much easier. I would usually pack about 15 discs or so. I can say that Moving Pictures and Hemispheres made every trip.

Did Promised Land make any of those trips?  And knowing that you managed a Grocery Store makes the Shopping Cart thread infinitely more entertaining  :lol

I actually enjoy grocery shopping when in the right store.  Fresh Market, Earth Fare, and that awesome Whole Foods in Asheville NC (not had the same experience in other Whole Foods stores) are favorites.  I get ideas for meals from shopping as well so I enjoy it and in the stores I mentioned it's relaxing to me... the smells of hand-made soaps, roasting meat, fresh flowers, etc.

No earbuds for me, but no disdain for earbuds either.... to each his own and all that.  I can take or leave the human race... I'll talk your ear off if you want to talk but I'm just as happy nodding at you while you pass me with that squeaking cart THAT NEEDS TO BE PUT IN THE CORRAL OUTSIDE WHEN YOU'RE FINISHED.   :lol
Title: Re: The Grocery Store Thread
Post by: Dublagent66 on January 21, 2020, 10:01:43 AM
Uh oh!  Here we go... :facepalm:
Title: Re: The Grocery Store Thread
Post by: vtgrad on January 21, 2020, 10:10:12 AM
I edited and added  :lol so everyone would know it's in good fun.
Title: Re: The Grocery Store Thread
Post by: orcus116 on January 21, 2020, 10:23:39 AM
A question for the store managers here. I was in line behind a woman who was being a bit...difficult and the cashier kept trying to get her to properly input her card or something. The cashier was being a bit quiet but understandable and after only a couple tries the customer just exploded with "You know what? I'll take care of this myself because you clearly don't want to do your job properly. I'm speaking to your manager." and stormed off. Based on how quickly this transpired it was clear this woman gets off on getting upset and playing the "talk to the manager" power card and I felt bad for the cashier who just looked dumbfounded.

So as a manager if a customer like this comes up and complains is it pretty obvious when they're being a straight up asshole or do you have to sort of discipline the employee to save face? I'm sure it's different for each situation but I've seen enough self righteous customers to wonder if there's a protocol.
Title: Re: The Grocery Store Thread
Post by: Grappler on January 21, 2020, 11:26:34 AM
So as a manager if a customer like this comes up and complains is it pretty obvious when they're being a straight up asshole or do you have to sort of discipline the employee to save face? I'm sure it's different for each situation but I've seen enough self righteous customers to wonder if there's a protocol.

I was never a store manager, but when I worked in a grocery store as a teenager and there were altercations between customers and employees, I saw our front end (checkout/register managers) outright defend the store employee, since the customer was being a bully. 

I'd say that it depends on the demeanor of the customer - if they're calm and questioning something, that's fine.  But in this one instance that I recall, an angry customer was trying to get his hands on the employee, and the employee was keeping a shopping cart between him and the customer as a defense.  Naturally, the manager is going to defend their employee when it's obvious that the customer is the one being aggressive.
Title: Re: The Grocery Store Thread
Post by: mike099 on January 21, 2020, 12:06:44 PM
Not a grocery store story, but a drug store story:

I used to be a store manager at Revco in Antioch, TN from 1983-1988.  We were about 50 yards from the interstate.  Needless to say we were an easy target of several robberies(at least 10 when I was a manager).  During one of the robberies, I was sitting close to the pharmacy area working up the daily deposit and had about 3K of cash(credit cards just started being used).  The guy was so focused on the controlled substances that he did not even see the cash laid out on the table.  Also, he did not bother with the tills out front.



Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 21, 2020, 12:25:06 PM
I was a front end manager and I would talk to the customer, talk to the front end supervisor who would be there right away when there is an issue like that then speak to the employee privately.  Then make a decision.  If that customer cannot wait for me speaking to all involved I have my answer before I finish the investigation.
Title: Re: The Grocery Store Thread
Post by: El Barto on January 21, 2020, 03:22:48 PM
You never reprimand an employee publicly. If it needs to be done you do it in private. I've heard employees get chewed out before and I always leave thinking that the manager was the real problem and not the minion.
Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 21, 2020, 03:23:53 PM
Yup. Never, ever do that in public. 
Title: Re: The Grocery Store Thread
Post by: TAC on January 21, 2020, 03:27:56 PM
Every scenario is different. In reading Orcus' example, if the customer is clearly being an asshole, I'd basically try and get them the hell out of the store as quick as possible. You really have to read the situation.

I would certainly talk to the cashier privately and say something along the lines of "Geez, what happened?" and let them tell you how they perceived it.

Then you can quickly figure it out. You can coach the cashier on what they may or may not do differently or you might simply chalk it up to the customer just being an asshole.

I can't think of any time where I disciplined an associate in front of a customer. If it was that bad, I'd have the associate removed from the situation as soon as possible, and talk with them after the customer left.




Oh... and Warning and Operation Mindcrime made the trip. Every time.
Title: Re: The Grocery Store Thread
Post by: Dublagent66 on January 21, 2020, 03:28:26 PM
Good point Barto.  Far too many managers have that philosophy of embarrassment and humiliation are the best teachers.  Wrong.
Title: Re: The Grocery Store Thread
Post by: wolfking on January 21, 2020, 03:29:50 PM
If you know your employee and their character, you can basically gauge if the customer is onto something or just trying to be an asshole.  As Tim said, afterwards just asked what that was all about and go from there.
Title: Re: The Grocery Store Thread
Post by: El Barto on January 21, 2020, 03:33:12 PM
The best example I can think of is Brad's manager, and all I can think of when I think about that is "Mister, if you don't shut up I'm gonna kick one-hundred percent of your ass!" :lol
I love the way his voice cracked when he went high with "ass!"
Title: Re: The Grocery Store Thread
Post by: TAC on January 21, 2020, 03:34:18 PM
I'm sorry. Who is Brad?
Title: Re: The Grocery Store Thread
Post by: El Barto on January 21, 2020, 03:35:40 PM
I'm sorry. Who is Brad?
Brad Hamilton, but if you don't get the quote then you won't get the joke.  :biggrin:
Title: Re: The Grocery Store Thread
Post by: TAC on January 21, 2020, 03:36:40 PM
Apparently.  :lol
Title: Re: The Grocery Store Thread
Post by: KevShmev on January 21, 2020, 03:38:40 PM
Damn, I was scrolling and gonna make the Brad Hamilton comment and then realized y'all were way ahead of me. :lol :lol

Anyone else still wondering if Arnold had a helluva piss?
Title: Re: The Grocery Store Thread
Post by: wolfking on January 21, 2020, 03:39:03 PM
Apparently.  :lol

That makes two of us.
Title: Re: The Grocery Store Thread
Post by: TAC on January 21, 2020, 03:40:49 PM
Anyone else still wondering if Arnold had a helluva piss?

(https://pbs.twimg.com/profile_images/917762197970931713/B7dkjwV3_400x400.jpg)
Title: Re: The Grocery Store Thread
Post by: El Barto on January 21, 2020, 03:41:26 PM
Damn, I was scrolling and gonna make the Brad Hamilton comment and then realized y'all were way ahead of me. :lol :lol

Anyone else still wondering if Arnold had a helluva piss?
Well, one of us was.

https://youtu.be/A1HqjBc6LhA?t=35
Title: Re: The Grocery Store Thread
Post by: pg1067 on January 21, 2020, 03:42:52 PM
(https://i.imgflip.com/1rptwv.jpg)
Title: Re: The Grocery Store Thread
Post by: wolfking on January 21, 2020, 03:43:40 PM
Oh no, another thread starting to derail into chaos haha.
Title: Re: The Grocery Store Thread
Post by: TAC on January 21, 2020, 03:44:35 PM
OK. Fast Times. Got it. ;)
Title: Re: The Grocery Store Thread
Post by: KevShmev on January 21, 2020, 03:48:32 PM
Damn, I was scrolling and gonna make the Brad Hamilton comment and then realized y'all were way ahead of me. :lol :lol

Anyone else still wondering if Arnold had a helluva piss?
Well, one of us was.

https://youtu.be/A1HqjBc6LhA?t=35

And holy crap, I just now realized that the actor who played Arnold was Copeland in the first Police Academy (one of Harris' lackeys, the guy who called Hooks a racial slur when she ran over his feet with the car) and also played one of the storm chasers in Twister.  Woah.
Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 21, 2020, 03:55:45 PM
When I need a chuckle I read Tim's posts.
Title: Re: The Grocery Store Thread
Post by: cramx3 on January 21, 2020, 04:32:02 PM
I'm sorry. Who is Brad?

I cant fault you for this one, I'm clueless as well.
Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 22, 2020, 04:08:45 PM
Tim, a little scenario.

You're checking out and each cashier is 3 deep with full carriages.   You could go to the self checkout with 4 registers and the line us only 2 deep.

Where do you check out?
Title: Re: The Grocery Store Thread
Post by: TAC on January 22, 2020, 04:17:07 PM
The Service Desk! ;D


It depends. I'll have to scope the people in line. An old lady is likely to use cash or a check.

I don't have an issue using a self check out if I have an express order. But I'm not ringing up myself if it's a large order.
Title: Re: The Grocery Store Thread
Post by: King Postwhore on January 22, 2020, 04:51:22 PM
This still goes against your belief of service. I was thinking who hasn't used them because,  like you said you can get out quick with a small amount of groceries.

It just made me giggle thinking of you doing this and not the carriages. 
Title: Re: The Grocery Store Thread
Post by: TAC on January 22, 2020, 06:40:25 PM
I don't do the shopping. The Market Basket basically across the street, where I'll run into to grab a few things doesn't have self checkouts.

But when I go to Lowes, I'm usually buying one thing. If there's a cashier available, I'll definitely use them. If not, I'll buzz through the self checkouts.
Title: Re: The Grocery Store Thread
Post by: New World Rushman on January 23, 2020, 06:19:11 AM
I work part-time in retail, not a grocery store, but experiences are the same. As a store leader I will usually do whatever it takes to appease the customer who is making a big stink, almost always with the understanding that they are being a Nozzle, and I just want to get them out the door. Even if it is a legitimate complaint, there are proper ways to handle yourself and treat others. Rarely is it the Associate's fault, more than likely it is a store policy, like trying to return something without a receipt or ID.

Also, the earbud thing never bothered me, it's the person that steps up to the checkout talking on the phone, and not putting their conversation on hold for the two minutes that I am ringing them up. That's just rude.
Title: Re: The Grocery Store Thread
Post by: Stadler on January 23, 2020, 08:28:17 AM
Two things:  one, I'm that sketchy guy with five things in his arms, moving back and forth behind the checkout lines, looking to see which line is moving (you look at the cashiers just as much as the patrons; you look to avoid that dead-eye'd robot look or the cashier who's gums are flapping like their reading one of my posts in P/R out loud).   

Two, to New World Rushman, regarding the comment about "understanding that they are being a Nozzle", there must be a LOT of idiots in grocery stores asking a lot of dumb-ass questions, because while I do not often complain or even involve management, when I do it's 99% of the time a "do you have?" question.  More often than not I get that little flash of "okay, idiot, I'll do the hard work of looking past eye level for you".   I've actually taken to going to the Service Desk for any questions, because usually that person is in cooperation mode and is at least pleasant if I inadvertently ask a question that turns out to be obvious.
Title: Re: The Grocery Store Thread
Post by: New World Rushman on January 23, 2020, 09:03:02 AM


Two, to New World Rushman, regarding the comment about "understanding that they are being a Nozzle", there must be a LOT of idiots in grocery stores asking a lot of dumb-ass questions, because while I do not often complain or even involve management, when I do it's 99% of the time a "do you have?" question.  More often than not I get that little flash of "okay, idiot, I'll do the hard work of looking past eye level for you".   I've actually taken to going to the Service Desk for any questions, because usually that person is in cooperation mode and is at least pleasant if I inadvertently ask a question that turns out to be obvious.

I never mind those kind of questions, because they are understandable. We get a lot of customer education type questions, and are educated to have the answers most of the time (Like I said, not a grocery store. It's actually one of the larger pet supply chains, so questions range from how to take care of my ferret, to what kind of dog food should I get, to will this fish get along with my other fish, etc.).
Title: Re: The Grocery Store Thread
Post by: Evermind on January 23, 2020, 09:21:42 AM
Also, the earbud thing never bothered me, it's the person that steps up to the checkout talking on the phone, and not putting their conversation on hold for the two minutes that I am ringing them up. That's just rude.

Yeah, this bothers me way more than the earbud thing for sure.
Title: Re: The Grocery Store Thread
Post by: hefdaddy42 on January 23, 2020, 10:52:02 AM
My dad was a grocery store manager for 30 years.

I worked in grocery throughout my college career.

I will just say that stocking on 3rd shift (this was before every store was open 24/7) was pretty awesome.
Title: Re: The Grocery Store Thread
Post by: Chino on January 23, 2020, 11:24:21 AM
I work in a grocery store on Staurdays and Sundays. I'm a cook in their kitchen. It's pretty okay.
Title: Re: The Grocery Store Thread
Post by: Adami on January 23, 2020, 12:05:29 PM
My mom went to grocery stores for most of her life, and still does to this date.

Her parents also went to grocery stories until they died.

I also regularly go to grocery stores.

I hope that, one day, my future children will also go to grocery stores.
Title: Re: The Grocery Store Thread
Post by: cramx3 on January 23, 2020, 12:11:23 PM
My mom went to grocery stores for most of her life, and still does to this date.

Her parents also went to grocery stories until they died.

I also regularly go to grocery stores.

I hope that, one day, my future children will also go to grocery stores.

With online shopping. Traditional grocery shopping will be a thing of the past. Apparently my local shop has online ordering and then you can pick up the bag of groceries. I'm not ready for that, I still enjoy going in and looking for my food, but I can see one day these shops are just warehouses like amazon.
Title: Re: The Grocery Store Thread
Post by: axeman90210 on January 23, 2020, 12:13:35 PM
I wouldn't want go with Amazon or something like that for a lot of my food shopping, but other household supplies like paper towels I might as well have delivered to my door and cut down on what I actually need to get at the store.
Title: Re: The Grocery Store Thread
Post by: pg1067 on January 23, 2020, 12:19:12 PM
I wouldn't want go with Amazon or something like that for a lot of my food shopping, but other household supplies like paper towels I might as well have delivered to my door and cut down on what I actually need to get at the store.

There were a couple of grocery services around the turn of the century that my wife and I used a few times when the kids were babies.  Those services seem to have disappeared for about a decade, and now the concept is coming back.  I agree that it makes a lot of sense for non-food items, but no way I'd do it for most food items.
Title: Re: The Grocery Store Thread
Post by: cramx3 on January 23, 2020, 12:20:05 PM
People like my sister who lives in NYC already use amazon for lots of basic grocery shopping because its just easier and it's already super expensive to shop in NYC so it's not much of a difference to just use amazon and save time and effort.

I already use amazon for everything else including papertowels and toilet paper.  Just easier to have it shipped than for me to carry it all around and spend an hour in a store dealing with people.  Food itself I haven't done yet, but I just can totally see that being a thing.  I mean, there's already those meal plans for fresh weekly meals delivered to you for you to cook.   Brick and mortar stores will mostly die out in the end  I think. 
Title: Re: The Grocery Store Thread
Post by: Stadler on January 23, 2020, 12:27:17 PM
BJs does the same. 
Title: Re: The Grocery Store Thread
Post by: Chino on January 23, 2020, 12:29:43 PM
My ex hasn't bought groceries in about 6 months. She's got some app and does all her shopping on that. Two hours later, someone shows up (like ordering an uber) with all your stuff.
Title: Re: The Grocery Store Thread
Post by: hefdaddy42 on January 23, 2020, 12:53:27 PM
We have the stuff that we regularly get week-in and week-out delivered.  We then make a trip to a store about once a week or every other week to pick up random stuff.
Title: Re: The Grocery Store Thread
Post by: El Barto on January 23, 2020, 01:21:00 PM
I buy groceries on an as-needed basis, so I might make ten 5-10 minute trips to the store a week. As long as I'm not there for long, and I'm in a decent store in a decent neighborhood, I don't mind it at all. I know my way around the stores better than the people who work there. I know what's cheaper where. I rarely buy stuff that'll go to waste. Plus, I'm a 5 minute walk from two very good stores, and 15 from another. And living in a neighborhood full of hot college girls (sorry, Bill) and well-to-do twenty-somethings certainly doesn't hurt.
Title: Re: The Grocery Store Thread
Post by: Stadler on January 23, 2020, 01:27:52 PM
I buy groceries on an as-needed basis, so I might make ten 5-10 minute trips to the store a week. As long as I'm not there for long, and I'm in a decent store in a decent neighborhood, I don't mind it at all. I know my way around the stores better than the people who work there. I know what's cheaper where. I rarely buy stuff that'll go to waste. Plus, I'm a 5 minute walk from two very good stores, and 15 from another. And living in a neighborhood full of hot college girls (sorry, Bill) and well-to-do twenty-somethings certainly doesn't hurt.

No apologies necessary.  Six months ago and three and a half years from now, I'll agree with you.   :tup
Title: Re: The Grocery Store Thread
Post by: Chino on January 23, 2020, 01:41:22 PM
I buy groceries on an as-needed basis, so I might make ten 5-10 minute trips to the store a week. As long as I'm not there for long, and I'm in a decent store in a decent neighborhood, I don't mind it at all. I know my way around the stores better than the people who work there. I know what's cheaper where. I rarely buy stuff that'll go to waste. Plus, I'm a 5 minute walk from two very good stores, and 15 from another. And living in a neighborhood full of hot college girls (sorry, Bill) and well-to-do twenty-somethings certainly doesn't hurt.

I'm the same way. I end up wasting so much food if I buy a bunch of stuff at a time and just pack my fridge and cabinets. I run out to the store and grab enough for two nights worth of dinner or so.
Title: Re: The Grocery Store Thread
Post by: cramx3 on January 23, 2020, 01:42:21 PM
I buy groceries on an as-needed basis, so I might make ten 5-10 minute trips to the store a week. As long as I'm not there for long, and I'm in a decent store in a decent neighborhood, I don't mind it at all. I know my way around the stores better than the people who work there. I know what's cheaper where. I rarely buy stuff that'll go to waste. Plus, I'm a 5 minute walk from two very good stores, and 15 from another. And living in a neighborhood full of hot college girls (sorry, Bill) and well-to-do twenty-somethings certainly doesn't hurt.

You bring up a good point on a reason why I enjoy doing grocery shopping.  There's always a few babes in yoga pants that is just as appetizing (if not more) as the food I'm looking to buy.  :lol

However, I'm not the type to make grocery runs often.  Once a week at most and if I don't have what I want during a weeknight, well thats a good reason for me to eat some old stuff that I've avoided.  I've gotten very good with not wasting food and also not spending too much on food the last 8 months or so since I've been living solo which makes my grocery runs pretty simple as I keep a running list on my phone that never gets too big.
Title: Re: The Grocery Store Thread
Post by: Tick on January 23, 2020, 01:45:33 PM
8 years in grocery and I have a story of tackling a dude stealing beef.

So many more to tell.
I can hear it now...

"STOP, beef thief!" :rollin

So long as he didn't  try to steal bacon. :biggrin:
Title: Re: The Grocery Store Thread
Post by: jingle.boy on January 23, 2020, 09:02:31 PM
Two things:  one, I'm that sketchy guy with five things in his arms, moving back and forth behind the checkout lines, looking to see which line is moving (you look at the cashiers just as much as the patrons; you look to avoid that dead-eye'd robot look or the cashier who's gums are flapping like their reading one of my posts in P/R out loud).   

This got a legitimate LOL out of me.

As for the line... when at Costco, I always go for the line BESIDE the cashier with the hottest body.  Luckily, mrs.jingle despises Costco shopping, so I'm usually there on my own.
Title: Re: The Grocery Store Thread
Post by: Stadler on January 24, 2020, 06:53:55 AM
^^ This is why we're friends. 
Title: Re: The Grocery Store Thread
Post by: jingle.boy on January 24, 2020, 09:53:42 AM
^^ This is why we're friends.

(https://www.dreamtheaterforums.org/boards/proxy.php?request=http%3A%2F%2Fi.imgur.com%2F1lMJa.gif&hash=9f7bc1038ee9fc8e3ff9408f20a60fe11fd8df4d)