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General => General Discussion => Topic started by: rumborak on June 19, 2011, 02:46:29 PM

Title: A very rare thread (American Airlines appreciation)
Post by: rumborak on June 19, 2011, 02:46:29 PM: Usually you will see threads about how much airlines suck, but I have to share how this incredibly resourceful (and cute) AA employee named Stephanie made my day today.

The rough outline of the issue: For my big trip I had my airline tickets, however they were all paper tickets. What that meant was that, even though I could change my flights free of charge, I would have to get all my paper tickets reissued, in the country I would be at. That is, I would have to negotiate with a Chinese airline employee to reissue 10 tickets.

So, Stephanie set out to convert my paper tickets to electronic ones. All went well, up to "screen 24" where the summary field of the ticket exceeded the maximum number of characters allowed! (Because it concatenated all 16 flights) Essentially a Y2K problem.
All was lost it seemed, but when I stared at her blankly at the prospect of negotiating new tickets all over the world, she essentially invoked a conference call with several high AA employees.
In the end, 2 hours later, she hand-edited the field in the computer and thus convinced the system to give me electronic tickets.

Absolutely outstanding customer service.

rumborak
Title: Re: A very rare thread (American Airlines appreciation)
Post by: black_biff_stadler on June 19, 2011, 03:16:56 PM: I'm still not returning your bike :millahhhh
Title: Re: A very rare thread (American Airlines appreciation)
Post by: rumborak on June 19, 2011, 03:31:08 PM: Watch out though. I had a special seat installed that, if it doesn't receive a regular infusion of Indian food + 3 coffees farts, will explode right under your gonads.

rumborak
Title: Re: A very rare thread (American Airlines appreciation)
Post by: black_biff_stadler on June 19, 2011, 03:32:24 PM: Quote from: rumborak on June 19, 2011, 03:31:08 PM
Watch out though. I had a special seat installed that, if it doesn't receive a regular infusion of Indian food + 3 coffees farts, will explode right under your gonads.

rumborak

Already happened and it was unexpectedly arousing. ;)
Title: Re: A very rare thread (American Airlines appreciation)
Post by: lonestar on June 19, 2011, 04:05:19 PM: Quickest derailment ever.
Title: Re: A very rare thread (American Airlines appreciation)
Post by: yeshaberto on June 19, 2011, 08:18:44 PM: I love hearing stories like that. I am feeling risky and leaving in a few for a Delta flight, so I hope to have someone like that also
Title: Re: A very rare thread (American Airlines appreciation)
Post by: Jamesman42 on June 19, 2011, 08:23:46 PM: Quote from: lonestar on June 19, 2011, 04:05:19 PM
Quickest derailment ever.

I've seen it happen in one post before
Title: Re: A very rare thread (American Airlines appreciation)
Post by: lonestar on June 19, 2011, 09:33:28 PM: Quote from: Jamesman on June 19, 2011, 08:23:46 PM
Quote from: lonestar on June 19, 2011, 04:05:19 PM
Quickest derailment ever.

I've seen it happen in one post before
Yeah, but I liked the three post derailment, involving the thread starter.