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Dream Theater => Dream Theater => Topic started by: Bootstrap on November 11, 2013, 07:17:37 AM
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Hi!
Last week I bought the box through the official store (https://www.myplaydirect.com/dream-theater (https://www.myplaydirect.com/dream-theater)) , but the book came completely ripped.
As I realized this problem even before removing the plastic, I decided not to open for easy replacement.
I got in touch with DirectPlay immediately (twitter and email) but even after four days they just did not answer anything.
Now I'm here, with the box in my hands, but I can not open it because I want to replace with a new one.
Is anyone experiencing this problem? Does anyone have any idea how to solve this problem?
I am very disappointed with the treatment given by DirectPlay. I'm quite desperate to watch this blu ray and because of this ABSURD delay in answering me for something that I'm right I just can not enjoy something that I bought.
Please any suggestion will be very welcome, because I realized that myplaydirect will simply keep ignoring my emails.
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-34-12_607.jpg)
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-34-21_957.jpg)
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-34-53_748.jpg)
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-35-17_905.jpg)
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Looks gorgeous otherwise, but the engine seems to be a bit too big. :neverusethis:
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That sucks, Bootstrap. :(
I don't recall reading about anyone else yet with the same issue on the forum, but keep emailing them until they reply! Hopefully it gets sorted out.
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Email the fuck out of them! Call them like an obsessed ex-girlfriend!
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It's exactly what I'm doing: writing emails every day.
There is NO reasonable justification to not respond after 4 days.
Is there any way to contact someone from the staff of Dream Theater? They may not know that the huge neglect myplaydirect has with your customers.
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Perhaps I've missed something, but is a little rip really that big of a deal?
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Is there any way to contact someone from the staff of Dream Theater? They may not know that the huge neglect myplaydirect has with your customers.
It's probably best to just stick dealing with myplaydirect.
Perhaps I've missed something, but is a little rip really that big of a deal?
When you've paid for a brand new product (especially a more expensive additional extra like a book that is meant to be looked at, and kept as a collectible item), there's no reason someone should have to put up with something that is damaged.
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What BlobVanDam said is true.
And, unfortunately, it is not only a small tear. This part of the box is very fragile, and any tear makes a huge mess. Believe me, it's a mess that no collector would find insignificant in your collection.
And even if it were a small tear I would complain, after all, paid over 120 USD for full box. I believe I have right to receive the product in perfect condition.
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That sucks, Bootstrap. :(
I don't recall reading about anyone else yet with the same issue on the forum, but keep emailing them until they reply! Hopefully it gets sorted out.
My PLay Directs sucks!!!!!!!!!
I have emailed them 4 times! They don't respond and they don't give a shit! A complete piece of shit business!
I had to buy an extra copy caus I had no clue if mine would come in time for my party. It came the day of so I returned the other to Best Buy.
I wanted to know how to do a return because it says you can. They have not responded for days. They blow!
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Did you pay with a credit card because you could dispute the charge. This being Veteran's Day weekend it might take them a little longer to respond. Doesn't excuse their negligence but it might explain it a bit.
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Did you pay with a credit card because you could dispute the charge. This being Veteran's Day weekend it might take them a little longer to respond. Doesn't excuse their negligence but it might explain it a bit.
Nah, Veterans day has nothing to do with it. This company is shit. They have not responded to emails I sent them last Wednesday!
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On My PLay Directs's twitter many people are complaining that they simply ignore all emails.
Now with the message from Tick I was even more worried.
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Did you pay with a credit card because you could dispute the charge.
Yes, I paid with a credit card and did not know it could open a dispute. I'm very interested in doing this. Can you tell me how should I proceed?
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Did you pay with a credit card because you could dispute the charge.
Yes, I paid with a credit card and did not know it could open a dispute. I'm very interested in doing this. Can you tell me how should I proceed?
It depends on your card. Coincidentally I just filed a dispute today with my credit card for a completely different issue.
If you pay your bills online, it will probably just take some searching or typing in the word "dispute" if you have a search function. On my Chase card there was a pull down menu for options with about 15-20 different options. One was file a dispute. In order to do this, you want to make sure you have done everything you should have which it seems like you have done. You have sent the appropriate emails and should wait 3-5 business days. On my card I can file a dispute up to 90 days after the fact (the one I filed for was about 70 days ago).
It will then ask you the details of your transaction whether it was a service or for goods and other stuff that it will walk you through.
Of course, you can always just call customer service.
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Ehh, I'd be wary of filing a credit dispute over something like this.
While they should have responded to your emails, and while it's not unreasonable for you to ask about a replacement copy, the condition of the item really doesn't look bad enough to dispute a credit charge. Technically, they fulfilled their end of the transaction, so filing such a claim could honestly end up causing more of a headache for you than them.
It's really more of an option for if the item is significantly damaged, if they sent you the wrong thing, or if you never received your order.
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As someone who periodically works with chargebacks and related billing issues at my job, I concur with not disputing the charge. It will only complicate the matter more than it needs to be. It should only be used if you did not receive the goods at all.
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DT management should be ashamed for linking to this awful fucking site. They've ignored my emails too.
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Ask the money back to the credit card would really be my last - and desperate - attempt. I do not intend to do that.
But the problem is that everything is really shameful. Things are taking a turn where the buyer has to be satisfied with a product ripped.
If one day I decide sell this box to some other collector I guarantee that I will sell for much less than I paid for this very defect.
Does that seem fair? That is absolutely wrong!
And regardless of anything else, a company does not give satisfaction after more than four days is unacceptable.
And the worst is that this is the official store.
Try to imagine my situation: I paid for the more expensive version (the one that came with poster, keychain and cup). Also, I paid a HUGE tax when the goods arrive in my country.
So after spending a few hundred dollars, you get the box of his beloved band, and just can not open it! Yes, my box still sealed! My box still sealed because I'm wanting to replace it.
In over 16 years of internet shopping is - without doubt - the worst service I've ever had in my entire life. I really hope the band review the partnership with myplaydirect in the very near future.
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I get that you're frustrated, but I'm not really sure who you're addressing there.
No one is saying you shouldn't be upset or that you shouldn't try to get a replacement. We were just noting that issuing a credit challenge on a received item would probably go badly for you, and advising against doing so, which you seem to be aware of.
The best thing you can do if they don't get back to you soon is raising awareness of the problem, which you seem to intend on doing. Most companies would rather resolve something quickly than risk a PR issue.
Another question I would ask though; are you sure the scratch didn't happen during shipping? I'm assuming the item came in a shipping box of some kind; what kind of condition was that in when it arrived?
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Even if it happened during shipping, it id the seller's responsibility to ship items in a way that will prevent such damage.
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UPS box arrived 100% OK, no damage.
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-43-36_xxx.jpg)
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-43-44_847.jpg)
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-43-59_775.jpg)
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-44-13_945.jpg)
(https://www.fcg.profissional.ws/DT/Luna/2013-11-07_12-44-30_539.jpg)
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Could have happened in shipping still... but it looks like it was fudged before it got shipped. Quality control much?
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Each time I sent an email to MyplayDirect I received an automated response saying that in 24 hours I had a response.
Onef the information that appears in this automatic response is a control number, which is clearly autoincrementing. Samething like "Mydirectplay # xxxx"
Between the first email on the 7th of November and the email I sent today there are over 3400 other emails.
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The best thing you can do if they don't get back to you soon is raising awareness of the problem, which you seem to intend on doing. Most companies would rather resolve something quickly than risk a PR issue.
This clearly is not "most companies". They don't seem to give a damn about PR, therefore money is the only thing that talks.
Bootstrap, contact your credit card company and dispute the charge. It's not a hassle at all, so I have no idea why people are advising you not to do it. Tell them that the merchandise was damaged and that they have ignored all of your efforts to contact them, therefore you refuse to pay for it. If you're in good standing with your credit card company, they'll have no problem with that and reverse the charge. I've done this before, it was no big deal. Nobody gets my money and sends me damaged goods.
At that point, MyplayDirect is out the money, and if they want to get paid, they'll have to either fight with the credit card company (which they will lose) or make good on the merchandise. You'd be amazed at how cooperative they suddenly become when they actually have to earn their money.
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Orbert, thanks for your help.
What really makes me sad is that the only way to successfully call the attention of this company called MyPlayDirect is suspending the payment.
I had never bought anything by that company, but with the stamp of being the official store I trusted 100%.
Seriously, this is shameful. If we were in the early days of internet shopping, maybe I understand this lack of communication. But today, in 2013, is absolutely unacceptable.
I'll wait until the end of the day tomorrow to see if I get any response. If I do not get, I will call my credit card company and see what actions I can take. (such as the purchase is international I do not know if the procedure is more complicated)
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You're welcome. By the way, it's Orbert.
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You're welcome. By the way, it's Orbert.
norbert88
:)
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Yeah, Norberts right. However, I'd give it a couple of more days. They're now only two (or possibly one) business days into it, so I'd give them the benefit of the doubt. Maybe they suck so bad that they're just backlogged with issues. I suspect the people advising against involving the CC company are doing so because if MPD responds now then you will have added another complicating element into the mix. However, if it becomes clear they're going to blow you off then by all means take it up with Visa/MC.
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Ok, stupid question: Any chance their response ended up in your spam folder?
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I didn't realize that it had only been four days. Four business days isn't much, but four calendar days including a three-day weekend, is nothing.
Also, that's not a stupid question. I always forget to check my spam folder, and sometimes there's actual stuff in there.
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The best thing you can do if they don't get back to you soon is raising awareness of the problem, which you seem to intend on doing. Most companies would rather resolve something quickly than risk a PR issue.
This clearly is not "most companies". They don't seem to give a damn about PR, therefore money is the only thing that talks.
Bootstrap, contact your credit card company and dispute the charge. It's not a hassle at all, so I have no idea why people are advising you not to do it. Tell them that the merchandise was damaged and that they have ignored all of your efforts to contact them, therefore you refuse to pay for it. If you're in good standing with your credit card company, they'll have no problem with that and reverse the charge. I've done this before, it was no big deal. Nobody gets my money and sends me damaged goods.
At that point, MyplayDirect is out the money, and if they want to get paid, they'll have to either fight with the credit card company (which they will lose) or make good on the merchandise. You'd be amazed at how cooperative they suddenly become when they actually have to earn their money.
Exactly!
I feel like everybody advising against you disputing the charge thinks the credit cards will become suspicious of you or something. Credit Cards can be dicks for sure but if you are in good standing they will bend over backwards for you (well, 80% of the time). You are obviously in the right here by wanting a replacement. You ordered a collectors item that is in bad shape. If I order a some valuable mug and the handle is broken off, sure I can still drink out of it but it aint what I ordered. You are owed a replacement, bottom line.
Like others have said, give it more time. That is the crappiest part is that you are doing everything right, even right down to not opening the wrapping, and so you can't listen to it or watch it. That alone proves that you are not trying to cause trouble. Even if the credit card rules against your claim it is not like they will send out a fraud alert, warrant for your arrest, or cancel your account. They will just say, "Sorry dude" and everybody will move on.
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:corn - interested to see how this turns out.
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Ok, stupid question: Any chance their response ended up in your spam folder?
Definitely no responses from them caught by my spam filter. No response at all six days later.
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Nothing in my spam folder too. 5 days with no response. It's like the company had simply disappeared from the map.
Could someone please do me a favor? Just make any simple question about Luna Park (price, shipping...) in this address and if you receive any feedback, let me know!
https://www.myplaydirect.com/dream-theater/contact/new (https://www.myplaydirect.com/dream-theater/contact/new)
Another bad news: The MyPlayDirect twitter account (https://twitter.com/MyPlayDirectCS (https://twitter.com/MyPlayDirectCS)) is without any updates since Nov. 7.
Bad News 2: I found this site with many people complaining of myplaydirect. Orders that never arrived, emails that were never answered. One person says that your email did not respond even after 15 days.
I still believe it would be very important to someone from the Dream Theater's staff knows that sort of thing.
Here is the site: https://www.trustpilot.pt/review/www.myplaydirect.com (https://www.trustpilot.pt/review/www.myplaydirect.com)
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Do DT have anything to do with MPD? I went to their website and it seems that RR and LN are handling their merchandizing.
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In www.myplaydirect.com/dream-theater (https://www.myplaydirect.com/dream-theater) the banner says "offical store", so I believe the band had to approve it.
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Do DT have anything to do with MPD? I went to their website and it seems that RR and LN are handling their merchandizing.
The official DT site linked this shitsite which is why me and many others pre-ordered from them.
https://www.myplaydirect.com/dream-theater
"DREAM THEATER OFFICIAL STORE" says it all. An apology posted on dreamtheater.net is in order.
Edit: Too late...
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WheyWaffles , my box came damaged. What happened with your order?
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WheyWaffles , my box came damaged. What happened with your order?
Shipped late via the shittiest form of shipping in the US (UPS Mail Innovations) for which they charged me as much as 2-day USPS Priority shipping. I could have gotten it from Amazon for half the price, shipping included, and had it days earlier. You're much worse off than me, but I'm still counting the days till they respond to my inquiry.
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This sucks. They don't have a phone number?
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I searched for a phone number or some email and found nothing. The only two ways to get in touch with them is through the form on the site and on twitter. And both are completely ignored.
This morning I've done the standard procedure to do every day: I sent one more email requesting the resolution of my problem (no answer) and left one more message on twitter asking the same thing (also unanswered).
Let's see how long will prolong this ridiculous lack of communication.
Not having received at least one "hey, I saw your email" gives a sense of complete abandonment and being deceived.
130 USD (plus tax, shipping) thrown out the window.
EDIT: Today there was at least one new fact: the automated response email no more says than in 24 hours someone will answer. Now says:
Hello,
Thanks for your email. This is an automated response confirming that we have received your inquiry.
We're currently experiencing an unusually high volume of emails and unfortunately it may take us several days to respond to your email. We're adding additional staff and are working around the clock to answer all emails in the order they were received. We're very sorry for the wait and apologize for the inconvenience.
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My issue has been put to bed. I returned the Best Buy copy which was pristine condition and held on to my slightly damaged over priced copy from My Play Direct. The cover is kind of wavy like it was wet or something. Not bad like yours Bootstrap.
Anyway, I am still following this cause I want to see what resolution you all get.
I inquired a week ago how I can do a return which they say you can, and still they have not responded!
I also tried to find other ways to contact this shit company, but you just can't! I don't know if Dream Theater is aware of how bad these pieces of shit are but it really is a bad reflection on them. At least that's how I feel.
I paid 25 bucks and waited way to long for something I could have gotten for 8 bucks less in great shape with no hassles.
I actually did get a response to one of my 4 emails sent. That one pertained to when my copy would arrive. I got a bullshit generic response. The other 3 pertained to getting a return number and procedure. The crickets are still chirping as I wait for a response to any of those.
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130 USD (plus tax, shipping) thrown out the window.
Come on dude, isn't that somewhat pushing it? I mean, in the end the side of the box is dinged. I would hardly call that the whole thing as being worthless.
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130 USD (plus tax, shipping) thrown out the window.
Come on dude, isn't that somewhat pushing it? I mean, in the end the side of the box is dinged. I would hardly call that the whole thing as being worthless.
Something like this is a collector's item, and suppose to always be kept in pristine condition. Frankly any damage to this set on arrival should result in an immediate replacement.
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Yeah, I'd be pretty pissed and felt like it was a waste of money too.
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130 USD (plus tax, shipping) thrown out the window.
Come on dude, isn't that somewhat pushing it? I mean, in the end the side of the box is dinged. I would hardly call that the whole thing as being worthless.
Something like this is a collector's item, and suppose to always be kept in pristine condition. Frankly any damage to this set on arrival should result in an immediate replacement.
Exact.
A damaged item like this for a collector loses the value. Here in the forum we have perhaps the biggest Dream Theater collectors in the world. Ask any of them if the damage in my book-box is something small or big.
And my prejudice goes beyond money: I'm missing the chance to see / hear the band I like, after all, I did not open the box until today because I requested a replacement. Imagine how difficult it is to a hardcore fan take that kind of attitude. It also has a value... a big value.
In a world where piracy is growing, I think it's fair to buy the collector's edition because I think it's fair to financially support the band that I love so much.
This MyDirectPlay is a real catastrophe. Dream Theater does not deserve a store selling their stuff so bad. And their fans do not deserve to have to deal with it.
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130 USD (plus tax, shipping) thrown out the window.
Come on dude, isn't that somewhat pushing it? I mean, in the end the side of the box is dinged. I would hardly call that the whole thing as being worthless.
Something like this is a collector's item, and suppose to always be kept in pristine condition. Frankly any damage to this set on arrival should result in an immediate replacement.
Exactly. Otherwise if it's not even worth paying full price for it. It's like ordering a meal only to find the chef took a couple of bites out of it, but still expects you to eat it and pay for it.
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Something like this is a collector's item, and suppose to always be kept in pristine condition. Frankly any damage to this set on arrival should result in an immediate replacement.
Exactly. Otherwise if it's not even worth paying full price for it. It's like ordering a meal only to find the chef took a couple of bites out of it, but still expects you to eat it and pay for it.
Adding to that analogy, even finding just one strain of hair, that is not yours, on the plate of your meal could be deemed unacceptable and that either the consumer would demand to get the proper replacement or not pay at all or, in this case, get a refund.
As for the main story, that really sucks, Bootstrap, that you got to go through all of this trouble only to possibly receive your money back but have no dvd, or get a replacement of something that shouldn't have been damaged in the 1st place.
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130 USD (plus tax, shipping) thrown out the window.
Come on dude, isn't that somewhat pushing it? I mean, in the end the side of the box is dinged. I would hardly call that the whole thing as being worthless.
Something like this is a collector's item, and suppose to always be kept in pristine condition. Frankly any damage to this set on arrival should result in an immediate replacement.
Absolutely!
If the shipping box is completely undamaged that means My Suck Direct intentionally put a beat up copy in the box and shipped. This company is deplorable. 130 dollars of hard earned money deserves much better than that!
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On mine, the slot for the 3rd cd was too small and I couldn't get it out, so i had to "modify" it a tiny bit. Quite fucking annoying really. Should have sent sent it back haha
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Don't take this as a lack of sympathy for bootstrap, but things advertised as "collectors editions" rarely gain or hold even hold value.
That said, it sucka you gotta go through this bootstrap. The above is no excuse to accept a damaged item.
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Another day sending my email to MyPlayDirect.
Now comes a new email option called "damaged item - packaging not damaged - damaged product." Maybe they're getting so many complaints about it they decided to put that option.
On twitter DirectPlay have started to appear several complaints from people who bought products from other artists and not received or received defective products.
But in the end everything remains the same: no response at all.
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That new option is interesting. If the packaging is not damaged but the item is, then they knowingly sent you a damaged item, which is bad enough. But it's happened so many times that they made it its own option, which is just pathetic.
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It only took a few damaged items for me to stop pre-ordering stuff from these indie record companies. Awhile ago, I bought the new Dear Hunter vinyl, and it came warped. Not only did the company not resolve my problem, but they also asked for a $4 "restocking fee" if I was going to return it. Pathetic.
These days, I just get things at retailers or on Amazon. Sometimes Amazon don't have special items that bands release through these other stores, but at least they're good for it, if your item arrives in poor condition.
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After 8 days is already clear that they are simply running away and never will answer anyone. It is evident that no serious company in the whole world needs all this time to answer an email.
Perhaps the company has gone bankrupt ... I really do not know.
The best I can do - before it's too late - is to call my credit card and recover my money and forget this horrible experience was buying with MyPlayDirect.
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Perhaps the company has gone bankrupt ... I really do not know.
I doubt that. The whois info on their domain points back to a phone number for Sony.
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Perhaps the company has gone bankrupt ... I really do not know.
I doubt that. The whois info on their domain points back to a phone number for Sony.
Give um time and it will be a reality. This company blows! 8 days with no response to my emails asking how to make a return. It fucking blows that you absolutely have no shot at talking to a live person.
To add insult to injury, when you take the customer service survey it asks if you service attendant was helpful in resolving your problem. Really? What service attendant!
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MyPlayDirect got to be kidding. I just received the following email:
Dear Dream Theater fan,
We wanted to make sure you've received your order and are 100% satisfied with your purchase.
Please take our short survey. It'll only take 2 minutes.
Click here for survey
Thank you for shopping at MyPlay Direct.
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:lmao:
:loser:
:facepalm:
What a stupid company.
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MyPlayDirect got to be kidding. I just received the following email:
Dear Dream Theater fan,
We wanted to make sure you've received your order and are 100% satisfied with your purchase.
Please take our short survey. It'll only take 2 minutes.
Click here for survey
Thank you for shopping at MyPlay Direct.
:lol
:facepalm:
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MyPlayDirect got to be kidding. I just received the following email:
Dear Dream Theater fan,
We wanted to make sure you've received your order and are 100% satisfied with your purchase.
Please take our short survey. It'll only take 2 minutes.
Click here for survey
Thank you for shopping at MyPlay Direct.
:omg: :facepalm: :omg: :facepalm: :\ :yeahright
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Approximately 1 hours ago MyPlayDirect responded to a single message from one of the customers who are angry at twitter (@MyPlayDirectCS). It was a quick response and nothing more ...they've gone again.
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This is my first time reading this thread. I feel your frustration. That's bull that there's no phone. I took the address printed on your delivery box, which if my eyes are good said: "468 McNally Dr., Nashville, TN." I plugged that address into google and a few different numbers came up. I would try calling them and seeing if whoever answers can pass you along to someone helpful. These are the numbers that came up for that address:
1) Provident Music Distribution - (615) 261-6325 or (615) 832-8988 or (615) 261-6500
2) Benson Music Group - (615) 742-6800
3) Alexandria House - (615) 831-0180
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This is my first time reading this thread. I feel your frustration. That's bull that there's no phone. I took the address printed on your delivery box, which if my eyes are good said: "468 McNally Dr., Nashville, TN." I plugged that address into google and a few different numbers came up. I would try calling them and seeing if whoever answers can pass you along to someone helpful. These are the numbers that came up for that address:
1) Provident Music Distribution - (615) 261-6325 or (615) 832-8988 or (615) 261-6500
2) Benson Music Group - (615) 742-6800
3) Alexandria House - (615) 831-0180
I really appreciate your help, Mebert78! I had the box in my hands all this time and I did not have this idea.
Does anyone who lives in the U.S. could please help us calling for any of these phones?
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This is my first time reading this thread. I feel your frustration. That's bull that there's no phone. I took the address printed on your delivery box, which if my eyes are good said: "468 McNally Dr., Nashville, TN." I plugged that address into google and a few different numbers came up. I would try calling them and seeing if whoever answers can pass you along to someone helpful. These are the numbers that came up for that address:
1) Provident Music Distribution - (615) 261-6325 or (615) 832-8988 or (615) 261-6500
2) Benson Music Group - (615) 742-6800
3) Alexandria House - (615) 831-0180
I really appreciate your help, Mebert78! I had the box in my hands all this time and I did not have this idea.
Does anyone who lives in the U.S. could please help us calling for any of these phones?
Try Skype. Very cheap international calling.
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You might be able to call yourself. I just found a 1-800 number for Provident Music Distribution under the Help section of their website. It's 1-800-333-9000.
Website: https://thep.com/
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I'm working in another city this week, with an old crap cell phone and bad internet connection ... I will not get to the phone call via skype.
But in any case I already sent an email to the thep.com. Let's see.
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Don't take this as a lack of sympathy for bootstrap, but things advertised as "collectors editions" rarely gain or hold even hold value.
I think that's partially the basis for my above comment. I mean, yes, it's a "collector's edition" and thus should be pristine, and yes, also held to higher standards than a regular CD for example. That said, the comment I was reacting to is the "$130 out of the window" part. Let's presume for a second that myplaydirect continues to play dumb and Bootstrap never gets a replacement. He still has the LPs, USB sticks, CDs etc. That's at least $70 worth of stuff.
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The best I can do - before it's too late - is to call my credit card and recover my money and forget this horrible experience was buying with MyPlayDirect.
When looking into other complaints against these guys, I read from somebody who had a similar experience and disputed the charge with his CC company. They were happy to oblige, but MPD recharged his card almost immediately. I'm not suggesting not to dispute the charge, I still would. I am suggesting that you pay close attention to what happens afterward.
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Don't take this as a lack of sympathy for bootstrap, but things advertised as "collectors editions" rarely gain or hold even hold value.
I think that's partially the basis for my above comment. I mean, yes, it's a "collector's edition" and thus should be pristine, and yes, also held to higher standards than a regular CD for example. That said, the comment I was reacting to is the "$130 out of the window" part. Let's presume for a second that myplaydirect continues to play dumb and Bootstrap never gets a replacement. He still has the LPs, USB sticks, CDs etc. That's at least $70 worth of stuff.
I understand your thinking, but what I said was just a figure of speech.
But the key point is that, regardless of the value that the box still has it or not, I just can not use it because I'm keeping sealed since the day I got just to be able to make the replacement. So, until the day MyPlayDirect decides to take some action, I'm losing 100% of my product.
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The best I can do - before it's too late - is to call my credit card and recover my money and forget this horrible experience was buying with MyPlayDirect.
When looking into other complaints against these guys, I read from somebody who had a similar experience and disputed the charge with his CC company. They were happy to oblige, but MPD recharged his card almost immediately. I'm not suggesting not to dispute the charge, I still would. I am suggesting that you pay close attention to what happens afterward.
In some of my research on google I read about it: you cancel the purchase and they charge again almost immediately.
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Well what do you know! After only 9 days the slow boat to china has responded to my email!!!
This is what I received.
"
Hello Richard,
Sorry for the late response. We've been having a significantly large amount of emails.
Unfortunately it's too late to cancel your order. It has already shipped.
Shipping details are on your order status page:
https://www.myplaydirect.com/dream-theater/orders/E254451C23
You can certainly return the item(s) for a full refund.
Here is how:
Please re-package your item(s) in the original shipping container and ship them to the address below:
MyPlay Direct
C/O Provident-Integrity Distribution
Attn: Return RMA# RWS1933191
468 McNally Drive
Nashville, TN 37211
United States
IMPORTANT: Write your RMA number in large letters on the OUTSIDE of the shipping container.
Please also remember that we can only issue a refund if your items arrive in like-new condition. Media (CDs, DVDs etc.) must be unopened.
Once your item(s) have been received and inspected a refund of your purchase price will be processed.
Please note that it may take up to 2 billing cycles for the credit to appear on your statement after we receive your returned items.
Sincerely,
Liahona
MyPlay Direct
How is our Customer Service?"
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Now finally will begin to answer?
Tick, what day you sent the first email to them? And what was the number generated in the automated email? The title of the email has a number ... you can tell me what it was? I want to know if the emails are answered in order.
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Now finally will begin to answer?
Tick, what day you sent the first email to them? And what was the number generated in the automated email? The title of the email has a number ... you can tell me what it was? I want to know if the emails are answered in order.
I sent that email on Nov. 6th. the number is 61627
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Now finally will begin to answer?
Tick, what day you sent the first email to them? And what was the number generated in the automated email? The title of the email has a number ... you can tell me what it was? I want to know if the emails are answered in order.
I sent that email on Nov. 6th. the number is 61627
Thanks, Tick.
My first email was sent on November 7 and the number is 63050.
It appears that the large increase in claims occurred just between day 6 and 7.
Just out of curiosity, I sent a new email today and generated number was 69416.
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After the weekend, starting again the sad routine of sending email and tweet to MyPlayDirect and stand like a fool waiting for answer.
11 days (and counting) with no answer and unable to see / hear anything from my box.
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After the weekend, starting again the sad routine of sending email and tweet to MyPlayDirect and stand like a fool waiting for answer.
11 days (and counting) with no answer and unable to see / hear anything from my box.
You're gonna just have to start calling, dude. Once you get the right number, you'll move a lot fast through the process I'm sure.
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After the weekend, starting again the sad routine of sending email and tweet to MyPlayDirect and stand like a fool waiting for answer.
11 days (and counting) with no answer and unable to see / hear anything from my box.
You're gonna just have to start calling, dude. Once you get the right number, you'll move a lot fast through the process I'm sure.
Calling? :lol
That's funny.
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After the weekend, starting again the sad routine of sending email and tweet to MyPlayDirect and stand like a fool waiting for answer.
11 days (and counting) with no answer and unable to see / hear anything from my box.
You're gonna just have to start calling, dude. Once you get the right number, you'll move a lot fast through the process I'm sure.
I'd love to find a number to call them. I've searched a lot and found nothing. Even the numbers posted here on the topic unfortunately say they can not help at all.
I also sent some tweets to Dream Theater's twitter asking for some help, but got no answer.
I have also tried to contact Sony, who apparently owns the MyPlyDirect, but - again - got no answer.
So, all I can do now is send emails and post here in this topic to complain... :sad:
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Got another email from them today asking if I got the product and am satisfied. It came with a survey. I took the survey which included some lengthy notes voicing my displeasure with the company and remarking how many other unhappy customers they have, At the end I wrote something to the effect of...I don't why I am bothering to write all this, you guys will never even read it!
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Got another email from them today asking if I got the product and am satisfied. It came with a survey. I took the survey which included some lengthy notes voicing my displeasure with the company and remarking how many other unhappy customers they have, At the end I wrote something to the effect of...I don't why I am bothering to write all this, you guys will never even read it!
This was the only email I received from them. I even started to answer the survey in a serious way, but then I remembered that they really will not even read this.
Tick, do you have already sent your item back to them?
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Got another email from them today asking if I got the product and am satisfied. It came with a survey. I took the survey which included some lengthy notes voicing my displeasure with the company and remarking how many other unhappy customers they have, At the end I wrote something to the effect of...I don't why I am bothering to write all this, you guys will never even read it!
This was the only email I received from them. I even started to answer the survey in a serious way, but then I remembered that they really will not even read this.
Tick, do you have already sent your item back to them?
No Bootstrap, I actually kept it to make life easy and returned the Best Buy copy. I don't trust this company enough to try and do a return with them. It could take months to be refunded if at all. I got the 17 bucks I paid for my second copy at Best Buy, and I kept my less than pristine condition 25 dollar copy I got from, My bowel movement direct.
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One by one they are responding to my multiple scathing emails. Each one with a similar generic response. The latest...
"Hello Richard,
Sorry for the late response and for your dismay. We've been having a significantly large amount of emails.
Unfortunately it's too late to cancel your order. It has already shipped.
If you decide not to keep the item once it arrives please email us for return instructions and an RMA number. Please don't return the item without an RMA number. Our warehouse won't be able to process it.
Shipping details are on your order status page:
https://www.myplaydirect.com/dream-theater/orders/E254451C23
I apologize for the inconvenience.
Sincerely,
Liahona
MyPlay Direct
How is our Customer Service?"
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One by one they are responding to my multiple scathing emails. Each one with a similar generic response. The latest...
"Hello Richard,
Sorry for the late response and for your dismay. We've been having a significantly large amount of emails.
Unfortunately it's too late to cancel your order. It has already shipped.
If you decide not to keep the item once it arrives please email us for return instructions and an RMA number. Please don't return the item without an RMA number. Our warehouse won't be able to process it.
Shipping details are on your order status page:
https://www.myplaydirect.com/dream-theater/orders/E254451C23
I apologize for the inconvenience.
Sincerely,
Liahona
MyPlay Direct
How is our Customer Service?"
So far I have not had any of my 15 emails answered.
Tick, this response you received nowis about your second email, right? Did you have the number generated for this when you sent? I remember the number of your first email was 61627.
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One by one they are responding to my multiple scathing emails. Each one with a similar generic response. The latest...
"Hello Richard,
Sorry for the late response and for your dismay. We've been having a significantly large amount of emails.
Unfortunately it's too late to cancel your order. It has already shipped.
If you decide not to keep the item once it arrives please email us for return instructions and an RMA number. Please don't return the item without an RMA number. Our warehouse won't be able to process it.
Shipping details are on your order status page:
https://www.myplaydirect.com/dream-theater/orders/E254451C23
I apologize for the inconvenience.
Sincerely,
Liahona
MyPlay Direct
How is our Customer Service?"
So far I have not had any of my 15 emails answered.
Tick, this response you received nowis about your second email, right? Did you have the number generated for this when you sent? I remember the number of your first email was 61627.
64082.
This is the third response of 4 emails I sent, so slowly they are replying. All my emails basically said the same thing..."you guys suck, bla bla bla...etc".
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64082.
This is the third response of 4 emails I sent, so slowly they are replying. All my emails basically said the same thing..."you guys suck, bla bla bla...etc".
So my emails are actually being ignored. My first email is number 63050.
Logically, should I have already been answered. But this company does not have any logic, then I can not be sure of anything.
Tick, the answers you are getting are being sent through which sender?
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64082.
This is the third response of 4 emails I sent, so slowly they are replying. All my emails basically said the same thing..."you guys suck, bla bla bla...etc".
So my emails are actually being ignored. My first email is number 63050.
Logically, should I have already been answered. But this company does not have any logic, then I can not be sure of anything.
Tick, the answers you are getting are being sent through which sender?
I'm not sure what you are asking? They go to my Yahoo email. Is that helpful?
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64082.
This is the third response of 4 emails I sent, so slowly they are replying. All my emails basically said the same thing..."you guys suck, bla bla bla...etc".
So my emails are actually being ignored. My first email is number 63050.
Logically, should I have already been answered. But this company does not have any logic, then I can not be sure of anything.
Tick, the answers you are getting are being sent through which sender?
I'm not sure what you are asking? They go to my Yahoo email. Is that helpful?
About the answer, I ask through email which was answered. For example, in the case of automatic responses the answer always comes through email help@myplaydirect.com.
Tick, can you do me a big favor? As apparently they are giving attention to your mail, can you please ask about my requests? Maybe then they respond.
These are the numbers of my requests:
63050, 64399, 66482, 66027, 66870, 67682, 68802, 69404, 71478, 72967, 73131 and 74393
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I'll do it.
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I'll do it.
Thank you very much!
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I'll do it.
Thank you very much!
No prob! It is done!
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This is funny. So, due to the massive amounts of emails, which most costumers sent a fuck load of I'm guessing, they can't respond as quickly, right? Would they have responded quicker if the customers hadn't sent more than 1 email?
It sucks your copy arrived damaged, but they apparently are a big distribution if they have automated bull system.
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This is funny. So, due to the massive amounts of emails, which most costumers sent a fuck load of I'm guessing, they can't respond as quickly, right? Would they have responded quicker if the customers hadn't sent more than 1 email?
It sucks your copy arrived damaged, but they apparently are a big distribution if they have automated bull system.
Well I'd be willing to bet Bootstrap gave them ample time to respond to the first one. They say in the automated response they will respond in most cases within 24 hours. Well that becomes 4 days its more than a little frustrating. There suckiness created there own bed. They suck.
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This is funny. So, due to the massive amounts of emails, which most costumers sent a fuck load of I'm guessing, they can't respond as quickly, right? Would they have responded quicker if the customers hadn't sent more than 1 email?
It sucks your copy arrived damaged, but they apparently are a big distribution if they have automated bull system.
Well I'd be willing to bet Bootstrap gave them ample time to respond to the first one. They say in the automated response they will respond in most cases within 24 hours. Well that becomes 4 days its more than a little frustrating. There suckiness created there own bed. They suck.
I understand your argument, Ben_Jamin. And trust me: In the first 8 emails I respected the deadline that they determine. (24 hours).
But from the moment that you realize that the company is not giving a damn about you, is natural that this happens: an avalanche of e-mails.
And everything indicates that if I remain just waiting and not keep pushing they will simply ignore me forever.
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How long has it been since you first emailed them? 2 weeks? At this point, i would dispute the charge
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How long has it been since you first emailed them? 2 weeks? At this point, i would dispute the charge
Good point. Its hard to argue against it at this point since he has damaged goods and wants to return it. They won't respond. What else should you do, accept it and take it up the poop shoot?
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How long has it been since you first emailed them? 2 weeks? At this point, i would dispute the charge
Tomorrow will make two weeks since the first email.
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At this point, best case scenario is you dispute it, the credit card company refunds your money and you get to keep the damaged inferior product.
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Several teenagers are freaking out on twitter because MyPlayDirect is not delivering a kind of invitation to a meeting between fans and a singer that will be next week. The number of tweets against MyPlayDirect substantially increase these days.
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Still nothing???
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Damn....DT need to ditch this company. Its making them look bad.
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Still nothing???
No answer until today, 16 days after receiving the product. By the amount of claims against the company on twitter, MyDirectPlay must be a complete mess.
As I have lost all hope of a contact, yesterday I got in touch with the company of my credit card and asked what were the steps to recover my money. They were very helpful and gave me all the instructions.
The same night I joined all email I sent to MyDirectPlay, all attempts to contact for twitter (53 attempts). I demonstrated that even my desire to send the product back to them was being frustrated by them, since they do not respond to me what address should I send and wich is the RMA number.
Next week the credit card company will contact me and let me know the next steps.
Any news I come back here to update.
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Wow, that place sounds terrible.
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Godspeed!
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Still nothing???
No answer until today, 16 days after receiving the product. By the amount of claims against the company on twitter, MyDirectPlay must be a complete mess.
As I have lost all hope of a contact, yesterday I got in touch with the company of my credit card and asked what were the steps to recover my money. They were very helpful and gave me all the instructions.
The same night I joined all email I sent to MyDirectPlay, all attempts to contact for twitter (53 attempts). I demonstrated that even my desire to send the product back to them was being frustrated by them, since they do not respond to me what address should I send and wich is the RMA number.
Next week the credit card company will contact me and let me know the next steps.
Any news I come back here to update.
This is disgusting.
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I sent an email regarding Bootstrap a few days ago and got this response this morning...
"Hello Richard,
We're sorry for the inconvenience.We are receiving volumes of emails than usual that's why it took us a long time to respond.Thank you for providing us a chance to look into his emails. I've already replied to Mr. Flavio Grossi
Here's the message:
We're very sorry for the inconvenience we have brought you,you deserve much of our apology for not responding to your emails.It's just that we are receiving high volumes of emails at this moment so we cannot respond to all of you guys ASAP.
I've checked the pictures.We're sorry the Deluxe Book was damaged from your order. I've already created an order for a free replacement. You'll see an order confirmation email in a few minutes. Within the next two business days you should see a ship confirmation email.
To check status,please see link: https://www.myplaydirect.com/dream-theater/orders/A096E12DFA
Again Thank you very much for your time.
Sincerely,
Philice Sweet
MyPlay Direct
How is our Customer Service?"
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Philice Sweet? Sounds like a character from Wreck-It-Ralph.
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After 21 days I finally received this response that the Tick posted above.
Today it was confirmed that the new book was sent. The deadline that passed me going until the 26th of December. Let's see if it will be all right this time.
Once I get it I come back with the news.
I am very pleased with the attention that many have given me here. Thank you very much.
And thank you especially to Tick, for helping me a lot for sending emails to MyPlayDirect. I have no doubt that this was decisive!
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After 21 days I finally received this response that the Tick posted above.
Today it was confirmed that the new book was sent. The deadline that passed me going until the 26th of December. Let's see if it will be all right this time.
Once I get it I come back with the news.
I am very pleased with the attention that many have given me here. Thank you very much.
And thank you especially to Tick, for helping me a lot for sending emails to MyPlayDirect. I have no doubt that this was decisive!
:tup
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Glad to see you've finally made some progress. I was feeling bad for you every time I popped in here. And good job, Tick!
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Glad to see the arseholes woke up. :tup
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Still haven't received my LALP. It was shipped in 8th of november from States (I live in Finland). it was a little surprice because Dream Theater -album was shipped from Europe and it came the same it was published. I decided to wait... Estimated Delivery: November 18, 2013 to December 2, 2013.
My patience is at the end of the line. Gonna get the bluray from store and return the shipped one. Can't wait no longer! :)
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Still haven't received my LALP. It was shipped in 8th of november from States (I live in Finland). it was a little surprice because Dream Theater -album was shipped from Europe and it came the same it was published. I decided to wait... Estimated Delivery: November 18, 2013 to December 2, 2013.
My patience is at the end of the line. Gonna get the bluray from store and return the shipped one. Can't wait no longer! :)
Damn! F**ing ridiculous! At this point maybe they'll sent you the BluRay from the next tour as a bonus for waiting so long! It will probably be out by then! :facepalm:
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To all friends who accompany my long journey to get the replace of my Luna Park box:
I still have NOT received the box that MyPlayDirect promised to send me.
As saw in previous posts, on November 28 MyPlayDirect sent an email saying "you deserve much of our apology" and on December 2 (finally!) I received confirmation that a new box had been sent and that the delivery time was between December 12 and December 26.
But unfortunately as I've imagined, so far I have not received anything.
Worse, the credit card company DENIED the dispute by amount paid. At first, the credit card company returned the money as soon as I made the complaint. But now, on the current bill, a new charge was taken on behalf of the MyPlayDirect Inc.
2 months and 3 days waiting for a solution. 2 months begging for something that should be my right.
Seriously, I've never felt so mistreated by a company in my whole life. I really very sorry that the band that I love have done business with this MyPlayDirect.
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Man, that sucks. I feel bad for you having to deal with this crap, but also embarassed for DT because this looks bad on them, too.
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So wait, you got your money back for the first box set but were charged for the second? Assuming you get the second one in perfect condition, that is fair (although you should be credited some cash on top of that). Think of it this way, you can sell the one you currently have at a big discount...maybe 30 or 40 bucks, to someone on ebay or amazon that dont care as much about the rip. That way its like you got your discount afterall. Still sucks how they treated you.
If they charged you twice, make sure you are credited for one of those.
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This week, finally received the box I requested in November 2013, replacing my defective box that I received.
This time, the MyDirectPlay is only partially guilty by this huge delay. I requested to return in early November and only made MyPlayDirect shipping in early December. This was the MyDirectPlay part of the delay.
But the Brazilian Federal Revenue Service took forever to release the package. I honestly just thought I'd never get it.
Anyway, I wanted to leave here recorded that I finally received =)
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Wow, over three months later, you finally have it. Congratulations! Seriously, you get some kind of award.
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Wow, man, what a story!
I'd agree that Dream Theater should avoid doing any business with MyBoneYourAssPlayDirect in the future.
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And he was never heard from again....
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And now we find out that Bootstrap is actually Kevin Moore.