I think that Star Wars is a good example of how good will influences our subjective opinions. If you are generally enjoying a movie or at least respect its intentions, you're more likely to let stuff go. If the movie feels off, then you're more likely to notice issues. For some people, mostly trolls, that is an intentional distinction. They might go into the movie determined to hate it or love it. However, for most people it is more subconscious.
For a number of reasons, some legitimate and some not, Star Wars has lost a lot of good will. People are noticing plot holes that they didn't notice before. Movies like Solo are deemed terrible when, at least in my opinion, they are decent films. I've seen a lot of horrific cinema in my time. Solo is not on that level.
By contrast, Marvel has a lot of good will right now, which they deserve. Kevin Feige is brilliant and runs a really tight ship. When a lesser-received film comes out like Thor 2, people just shrug and assume the next one will be better. Star Wars receives no such charity, which I think is somewhat deserved but mostly unfortunate. 90% of the people who make Star Wars movies genuinely love the property, there have just been some missteps along the way. I don't agree with the idea that Lucasfilm doesn't care about Star Wars or are just on a cash grab. I think the new films deserve a little more good will than they are getting, but again, it's all subjective.