I e-mailed about a full refund a couple weeks ago. First e-mail I got back was a resend of my receipt saying that it was backordered. (?) I wrote back again, asking for a refund and pointing out that it was strange that my first request was met with a reply containing my receipt. Then, they got back to me pretty fast, going on and on about the delay and then asking if I wanted a full refund to write back and ask for one. I thought that was what I had done... I wrote again saying yes, and saying I was happy to send back the CDs, signed poster and pin. They said that wasn't necessary and said I could have a full refund. Then they refunded me $36 less than what I'd paid. I wrote back again, reiterating that I would be happy to send the CDs back, etc, and attached a paypal screen cap of what I'd paid. They got back to me in one day and said they'd refunded the remaining amount and apologized. So, I did end up with a full refund and didn't have to send back anything.